Assistant Store Manager - Chico's

Chico's FAS, Inc.; Gig Harbor (WA); On-site; USD 29,000 - 36,000; Full time

Job summary

Chico's FAS, Inc. is seeking an Assistant Store Manager to support the Store Manager in driving sales, operations, asset protection, and human resources functions to ensure a great customer experience and maximum profitability.

You will lead payroll tasks, scheduling, and HR-related activities to maximize profitability and in-store productivity. This role requires strong communication, customer service, and the ability to coach staff, manage inventory, and ensure loss-prevention controls.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 3 years prior retail or sales management experience preferred.
• Excellent communication, verbal and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to lift and move up to 50 pounds, stand/walk on sales floor and stockroom.

Responsibilities

• Prepares weekly store schedules and reviews payroll documents.
• Promotes customer service and responds to inquiries professionally.
• Supervises associates in sales, inventory, and customer service.
• Models sales techniques and assists customers with merchandise selections.
• Maintains a visually appealing store with proper housekeeping and merchandising.
• Trains associates on visual merchandising and standards.
• Monitors sales activities and provides performance feedback.
• Handles cash, price changes, and merchandise handling per policy.
• Manages inventory receipt/dispatch and daily replenishment.
• Supports store operations to ensure safety and efficiency.
• Assists in recruiting, hiring, and development of associates; delivers coaching.
• Performs other duties as assigned.

Skills

Retail management

Excellent communication

Customer service

Flexible schedule

Travel to stores

Leadership

Education

High School diploma or equivalent

Job description

Position Objective

The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

Position Objective

The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

Functional Responsibilities

• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
• Trains associates on visual merchandising techniques to ensure store is always maintained.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
• Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper Controls.
• Assists in the recruiting, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned/required.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies

• Culture

Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

• Manages Complexity

Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Plans and Aligns

Planning and prioritizing work to meet commitments aligned with organizational goals.

• Organizational Savvy

Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

• Courage

Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 3 years prior retail or sales management experience preferred
• Excellent communication, verbal and written skills
• Excellent communication, verbal and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

The wage range for this position is $21.13 - $26.40. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

The Company offers a wide range of benefit plans including health care plans, dental plans, vision plans, 401(k) plan, paid time off, paid holidays, overtime consistent with federal/state law, life insurance, short and long term disability insurance, employee assistance program and our employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.