Assistant Store Manager - Chico's

Chico's FAS, Inc.; Canton (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Chico's FAS, Inc. in United States (Massachusetts Canton area) seeks an Assistant Store Manager to support the store manager in driving sales, operations, loss prevention, and HR functions to deliver a great customer experience and profitability.

The role oversees scheduling, customer service, associate supervision, merchandising, and financial activities, with responsibility for recruiting and staff development across the district stores.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 3 years prior retail or sales management experience preferred.
• Excellent communication, verbal and written skills.
• Able to travel to stores throughout the district.
• Knowledge of administrative aspects of store operations.
• Regular attendance is essential.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Lift and carry up to 50 pounds; stand and maneuver on sales floor and stockroom.

Responsibilities

• Prepares weekly schedules to ensure floor coverage within fiscal guidelines; reviews time sheets and payroll docs.
• Promotes customer service by greeting and assisting customers; responds to inquiries and complaints professionally.
• Supervises associates in sales, inventory receipt, cash handling, and customer services.
• Models sales techniques and product knowledge to customers; helps locate merchandise based on customer needs.
• Maintains a visually appealing store with housekeeping and visual merchandising standards.
• Trains associates on visual merchandising techniques.
• Monitors sales activities and provides performance feedback; motivates and coaches staff.
• Handles cash, price changes, and merchandise handling per policy.
• Manages inventory receipt/dispatch, daily replenishment, and physical inventories.
• Ensures store operations are safe and well-maintained; supports compliance with policies.
• Assists in recruiting, hiring, and development of store associates; analyzes KPI reports and provides coaching.
• Other duties as assigned.

Skills

Leadership

Customer service

Communication skills

Flexibility/schedule

Attendance

Travel mobility

Education

High School diploma or equivalent

Job description

Position Objective

The Assistant Store Manager is primarily responsible for supporting the store manager in managing the sales, operations, asset protection, and human resources functions of the store to ensure a great customer experience and maximum profitability.

Functional Responsibilities

• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
• Trains associates on visual merchandising techniques to ensure store is always maintained.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
• Performs all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
• Facilitates and/or manages the general operations of the store ensuring that the store is in working order and adequately maintained to ensure safe and efficient operations.
• Supports compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper Controls.
• Assists in the recruiting, hiring, and development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned/required.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Competencies

• Culture Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent
• Must be 18 years old or older
• Minimum 3 years prior retail or sales management experience preferred
• Excellent communication, verbal and written skills
• Excellent communication, verbal and written skills
• Able to travel to stores throughout the district
• Excellent customer service skills
• Knowledge of administrative aspects of store operations
• Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required

It is illegal to administer or require a lie detector test as a condition of employment. Employers who violate this law may face criminal penalties and/or civil liability.

The wage range for this position is $19.00 to $23.75. Successful candidates’ wage rates will be determined based on their individual qualifications for the position.

0254 Village Shoppes

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.