Assistant Store Manager - Chico's

Chico's; Fort Wayne, Omaha (IN, NE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for an Assistant Store Manager to join their dynamic team. This role is pivotal in fostering a customer-centric sales culture while supporting the Store Manager in various operational tasks. You will be responsible for analyzing sales data, training staff, and ensuring a high standard of customer service. If you thrive in a fast-paced environment and are passionate about retail, this is the opportunity for you. Join a team that values individuality and offers a supportive atmosphere for personal and professional growth.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Analyze sales reports and execute business strategies.
• Train and coach staff on product knowledge.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Team Building

Problem Solving

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

1. Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in-store business and sales strategies.
2. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
3. Controls payroll and supply budget.
4. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
5. Performs all financial activities effectively and in accordance with policy, including cash handling, reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
6. Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
7. Administers operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and physical inventories.
8. Ensures visual presentation, organization, and facility maintenance reflect the Brand standards.
9. Develops a high-performance culture, motivating the sales team to meet sales and productivity goals.
10. Trains and coaches staff on product knowledge both online and in-store.
11. Supports locate fulfillment and selling activities.

Building High Performing Teams

1. Motivates and inspires the store team, developing a shared vision while modeling core values.
2. Promotes an inclusive, collaborative approach to problem solving.
3. Communicates effectively with store teams and the Store Manager to lead positive change.
4. Seeks personal development opportunities and actively solicits feedback to enhance leadership skills.

Customer Experience

1. Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
2. Uses various techniques to meet sales expectations and shares product knowledge with customers; assists in locating merchandise based on customer needs.
3. Ensures prompt resolution of customer concerns.
4. Maintains a fast and efficient register experience, staying current on policies regarding payments, returns, exchanges, and security practices.
5. Maintains consistent client communication through customer books, rewards, and sign-up programs.

Talent

1. Assists in recruiting, hiring, and developing a high-performing team.
2. Supports and follows up on all training programs and seminars.
3. Assesses and coaches staff on performance.
4. Resolves HR issues in partnership with the Store Manager.
5. Recognizes and rewards employees for outstanding performance to drive engagement.
6. Ensures adherence to employment policies and practices.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years or older
• Excellent communication skills, both verbal and written
• Ability to learn and adapt to company technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking abilities
• Leadership qualities, training, and team-building skills
• Knowledge of store operations and administration
• Effective communication with customers and staff
• Regular attendance and flexible work schedule including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift)
• Occasional lifting up to 50 lbs. (1-33%) of shift
• Frequent climbing (34-66%) of shift

Due to growth, we continually accept applications for top talent. You may apply at any time; however, your application may be reviewed for positions that are currently open. Accommodation requests are available for applicants with disabilities. Please contact your local Store Manager for assistance.

0061 One Pacific Place

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity/expression, military service, veteran status, or other protected categories.