Assistant Store Manager - Soma

Chico's; Fort Wayne, Omaha (IN, NE); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in retail is seeking a passionate Store Manager to lead their team. This role involves fostering a customer-centric culture, managing sales operations, and developing high-performing teams. With a focus on delivering exceptional customer experiences, you will oversee financial activities, ensure compliance with policies, and motivate your team to achieve their goals. This is a fantastic opportunity to grow within a supportive environment that values diversity and encourages personal development. Join a company that believes in the power of teamwork and innovation!

Qualifications

• 3+ years of retail management experience required.
• Ability to adapt to technology and multitask in a fast-paced environment.

Responsibilities

• Promote a customer-focused sales culture and manage store operations.
• Train and develop staff to meet sales and productivity goals.

Skills

Retail Management

Customer Service

Communication Skills

Leadership Skills

Multitasking

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy, and merchandise flow processes.
• Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Administers all operational processes including inventory receipt/dispatch, daily replenishment, and physical inventories.
• Ensures visual presentation, organization, and facility maintenance reflect the Brand standards.
• Develops a high-performance culture, motivating sales team to meet sales and productivity goals.
• Trains and develops store management on business acumen to improve overall performance.
• Trains and coaches staff on product knowledge, sales, and fulfillment.

Building High Performing Teams

• Motivates and inspires the team, fostering a shared vision and core values.
• Promotes an inclusive, collaborative problem-solving approach.
• Communicates effectively with teams and acts as a liaison to leadership and cross-functional partners.
• Seeks personal development opportunities and feedback to enhance leadership skills.
• Values diversity and individual talents, leading by example and empowering the team.

Customer Experience

• Models and promotes MAPS principles for excellent service, offering a seamless omni-channel experience.
• Addresses customer concerns promptly.
• Ensures efficient register operations and maintains current knowledge of policies regarding payments, returns, and security.
• Maintains consistent communication with clients and promotes loyalty programs.

Talent Management

• Attracts, recruits, and retains high-performing staff.
• Conducts ongoing talent development and performance evaluations.
• Supports training initiatives and addresses HR issues effectively.
• Recognizes and rewards outstanding performance to boost engagement.
• Ensures adherence to employment policies.

Qualifications:

• High School diploma or equivalent
• 3+ years retail management experience
• Excellent communication skills
• Proven customer service and leadership skills
• Ability to adapt to technology and multitask in a fast-paced environment
• Community outreach involvement
• Availability to work flexible hours, including nights, weekends, and holidays

Physical Requirements:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs.
• Frequent climbing (34-66%)

We welcome applications for our store teams and provide accommodations for applicants with disabilities. For assistance, contact your local Store Manager.

5282 Village Pointe

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.