Assistant Store Manager - Chico's

Chico's; Cockeysville (MD); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support sales operations and foster a customer-focused environment. This role is pivotal in driving team performance, ensuring operational excellence, and enhancing customer experiences. You will lead by example, motivating your team while managing budgets, schedules, and inventory. With a commitment to inclusivity and collaboration, this position offers a dynamic work environment where you can grow and develop your skills. Join a company that values your contributions and offers a range of benefits, including health and wellness programs.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Employee Discounts

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking abilities.

Responsibilities

• Support Store Manager in managing sales operations and customer experience.
• Train and coach staff on product knowledge and sales techniques.
• Analyze sales reports to identify business needs.

Skills

Communication Skills

Customer Service

Leadership Skills

Organizational Skills

Adaptability to Technology

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in fostering a customer and product-focused sales culture, aligning with our values and principles. Responsibilities include managing sales operations, asset protection, and human resources to ensure excellent customer experience and profitability. We believe our team is the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to execute sales strategies.
• Set clear expectations and hold the team accountable for brand, performance, and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities like scheduling, inventory, opening/closing duties, and merchandise flow.
• Handle financial activities such as cash handling, price changes, and register accuracy.
• Ensure compliance with laws and policies; train associates on controls.
• Administer inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation and store organization.
• Develop a high-performance culture, motivating the team to meet sales goals.
• Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, embodying core values.
• Promote inclusivity and collaboration.
• Communicate effectively to lead positive change.
• Seek personal development and feedback.

Customer Experience

• Model and promote excellent service standards.
• Utilize sales techniques and product knowledge to assist customers.
• Resolve customer concerns promptly.
• Ensure efficient register operations and policy adherence.
• Maintain ongoing customer communication and engagement programs.

Talent

• Assist in recruiting, hiring, and developing the team.
• Support training initiatives.
• Assess performance and provide coaching.
• Address HR issues timely and effectively.
• Recognize and reward outstanding performance.
• Ensure adherence to employment policies.

Other duties as assigned. This role may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18+ years old
• Excellent communication skills
• Adaptability to technology
• Proven customer service and leadership skills
• Strong organizational and multitasking abilities
• Knowledge of store operations
• Effective communication with staff and customers
• Reliable attendance and flexible schedule including nights, weekends, holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications for growth and are committed to accessibility. The wage range is $20.25 to $25.25, based on qualifications. Benefits include health, dental, vision, 401(k), paid time off, holidays, insurance, assistance programs, and employee discounts. Visit our Careers page at jobs.chicos.com for more info.

Location: 0554 Hunt Valley Towne Center

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion.