Assistant Store Manager - Chico's

Chico's; Clifton (NJ); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player seeks an Assistant Store Manager to enhance customer experiences and drive sales. This role involves collaborating with the Store Manager to implement effective sales strategies, manage store operations, and foster a high-performance culture. Ideal candidates will have a strong retail management background, excellent communication skills, and a passion for motivating teams. Join a vibrant environment where you can grow professionally while making a positive impact on customer satisfaction and team dynamics. If you thrive in a fast-paced retail setting and are eager to lead, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Employee Assistance Program

Employee Discounts

Qualifications

• 2+ years of retail management experience preferred.
• Strong organizational and multitasking abilities.
• Proven customer service and sales leadership skills.

Responsibilities

• Support Store Manager in promoting a customer-focused sales culture.
• Manage payroll, inventory, and operational activities.
• Train and coach staff on product knowledge and selling techniques.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Adaptability to Technology

Team Building

Education

High School Diploma or Equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, ensuring all store operations align with our values and guiding principles. Responsibilities include managing sales, asset protection, and human resources to deliver excellent customer experiences and maximize profitability. We love what we do and believe our teams are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with Store Manager to execute sales strategies.
• Set clear expectations and hold the team accountable for brand, performance, and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities such as scheduling, audits, inventory, and merchandise flow.
• Handle financial activities including cash handling, price changes, and register transactions.
• Ensure compliance with laws, loss prevention policies, and operational procedures; train associates accordingly.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation, organization, and facility standards.
• Develop a high-performance sales culture, motivating the team to meet goals.
• Train and coach staff on product knowledge, selling techniques, and fulfillment processes.

Building High Performing Teams

• Motivate and inspire the team, promoting shared vision and core values.
• Foster an inclusive, collaborative environment for problem-solving.
• Communicate effectively with the team and Store Manager to lead positive change.
• Seek personal development and feedback to enhance leadership skills.

Customer Experience

• Promote and model the Most Amazing Personal Service (MAPS) principles.
• Utilize sales techniques and product knowledge to assist customers.
• Resolve customer concerns promptly.
• Ensure efficient register operations and adherence to payment policies.
• Maintain consistent communication with clients through loyalty programs and customer outreach.

Talent Management

• Assist in recruiting, hiring, and developing team members.
• Support training programs and evaluate team performance.
• Address human resources issues promptly in partnership with the Store Manager.
• Drive engagement through recognition and rewards.
• Ensure adherence to employment policies.

Other duties as assigned. This role may vary across different brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Adaptability to technology
• Proven customer service and sales leadership skills
• Strong organizational and multitasking abilities
• Leadership and team-building skills
• Knowledge of store operations
• Effective communication with staff and customers
• Reliable attendance and flexible schedule including nights, weekends, holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications for growth and are committed to accommodations for applicants with disabilities. For assistance, contact your local Store Manager.

Starting at $21.50/hour or applicable minimum wage. Benefits include health, dental, vision, 401(k), paid time off, insurance, employee assistance, and discounts. Visit our Careers page for more details.

0729 The Promenade Shops at Clifton

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.