Assistant Store Manager, Chicago

LVMH Group; Chicago (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading luxury brand is seeking an Assistant Store Manager for its Chicago boutique. The role focuses on operational excellence, team motivation, and enhancing the boutique's growth and brand image. Candidates should have experience in luxury retail, strong leadership, and a deep understanding of client relationship management.

Benefits

Medical Benefits

401(k)

Paid Time Off

Qualifications

• At least 5 years of experience in luxury retail.
• Strong strategic and leadership skills.
• Proven ability to achieve business results.

Responsibilities

• Develop strategies to meet sales targets and oversee KPIs.
• Lead and motivate the sales team to achieve goals and enhance client service.
• Train the sales team in CRM tools and maintain Visual Merchandising standards.

Skills

Strategic Agility

Leadership

Client Relationship Management

Merchandising Techniques

Team Development

Tools

Beanstore

Salesforce

SAP

Job description

BVLGARI, a renowned Italian designer known for its luxury jewels and watches, is searching for an Assistant Store Manager for its boutique in Chicago. The selected individual will work closely with the Store Director and report to the East Coast Regional Director.

Role

The Assistant Store Manager plays a key role in promoting the boutique's growth and brand image. They ensure operational excellence, motivate the sales team, and serve as the brand's representative in the Store Director's absence.

Profile

Your profile

• At least 5 years of experience in a similar role, preferably in luxury retail, with a focus on High Jewelry and Watches sales.
• Strong strategic agility and leadership skills.
• Proven ability to achieve excellent business results.
• Ability to strategize, make quick decisions, and implement effective actions.
• Solid managerial background with a focus on team development.
• Deep understanding of the local retail market and client relationship management.
• Knowledge of merchandising techniques.
• Experience with retail software such as Beanstore, Salesforce, and SAP.
• Flexibility to work evenings, weekends, and holidays as needed.

Sales Development and Growth

• Develop and implement strategies to meet sales targets.
• Identify and develop High Net Worth Individual (HNWI) clients and monitor related metrics.
• Oversee sales team KPIs and provide strategic guidance to meet targets.
• Enhance sales techniques and lead actively on the sales floor through client engagement and events.
• Stay informed about industry trends and competitors to capitalize on sales opportunities.
• Maintain Visual Merchandising (VM) standards aligned with brand vision and key control points.
• Train the sales team in CRM tools to foster repeat business and adjust strategies based on data insights.

Team Leadership and Development

• Lead, motivate, and hold the sales team accountable for achieving KPIs and delivering exceptional client service.
• Provide regular feedback on client interactions and service quality.
• Collaborate with HR to support career development and prepare the team for future roles.

Additional Information

The total compensation package may include medical, financial, and other benefits, such as 401(k) and paid time off, depending on the role. Bulgari is an equal opportunity employer, welcoming applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Bvlgari, founded in Rome in 1884, has built a global reputation as a premier Roman jeweler and Italian lifestyle icon. The brand has expanded into a diversified luxury group offering jewelry, watches, accessories, perfumes, and more, with a network of boutiques and hotels worldwide. Committed to social and environmental responsibility, Bulgari established Fondazione Bulgari in 2024 to promote sustainable initiatives and community support.

At LVMH, people make the difference in crafting dreams. We foster a dynamic, entrepreneurial culture that values collective ambition, innovation, and growth. We are committed to creating an inclusive environment that supports our talents and encourages their development. Join us at LVMH, where your talent drives our success.