Assistant Store Manager (Bilingual)

TMX Finance Family of Companies; Nederland (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to elevate customer service and leadership skills. In this dynamic role, you will guide customers through the loan process, ensuring compliance and quality standards are met. You will also support and train Customer Service Representatives, fostering a collaborative environment. With a focus on performance and community engagement, this position offers a comprehensive training program to advance your career. Join a team that values inclusivity and provides diverse opportunities for professional growth.

Benefits

Comprehensive training program

Educational Reimbursement Program

401(k) with company match

Medical insurance options

Paid Time Off

Diverse Culture and Inclusive Environment

Qualifications

• Minimum one year of experience in a supervisory or leadership role.
• At least two years of experience in customer service or sales.

Responsibilities

• Provide exceptional customer experience throughout the loan process.
• Assist with account management and recovery processes.
• Develop customer relationships to build new business.

Skills

Customer Service

Leadership

Communication Skills

Sales

Point of Sale (POS) Systems

Microsoft Office

Education

High School Diploma or equivalent

Associate degree or higher

Tools

Point of Sale (POS)

Microsoft Office

Job description

Who We Are

To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Using the apply link, you may be taken to a TMX Finance Family of Companies page to complete your application. Your details will still be stored and sent to our Talent Acquisition team for review. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!

Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, where applicable, while being a champion for compliance and ensuring Company standards are met. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Responsibilities

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.

Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.

Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.

Maintain customer information in the point of sale (POS) system with accuracy and integrity.

Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications

• High School Diploma or equivalent required
• Minimum one year of experience and proven success in a key holder, supervisory, or leadership role
• At least two years of experience in customer service, sales, or retail
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Must be at least 18 years of age (19 in Alabama)
• Background check required (subject to applicable law)
• Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Associate degree or higher
• Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer

Our Benefits Include**:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

TitleMax is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.