Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands; Lake Havasu City (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager who will play a pivotal role in delivering exceptional customer service and financial solutions. This position offers a unique opportunity to develop leadership skills while managing a team, ensuring compliance, and fostering a positive environment. You will engage with customers, oversee operations, and contribute to the store's success through effective training and customer relationship management. If you are passionate about helping others and have a knack for leadership, this role could be the perfect fit for you.

Benefits

Comprehensive new hire training program

Educational Reimbursement Program

401(k) Retirement plan with company match

Paid Time Off

Diverse Culture and Inclusive Environment

Business casual dress code

Qualifications

• 1+ year experience in customer service or retail is required.
• Must have at least 3 months of supervisory experience.

Responsibilities

• Train and supervise Customer Service Team Members to ensure quality standards.
• Assess financial transactions and process applications accurately.

Skills

Customer Service

Sales

Leadership

Communication Skills

Risk Management

Education

High School Diploma or equivalent

Tools

Point of Sale systems

Microsoft Office

Job description

Overview

As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value.

Responsibilities

1. Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
2. Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
3. Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition. Maximize customer success by offering ancillary products that fit their needs.
4. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
5. Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls.
6. Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance of staff.
7. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
8. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
9. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

Qualifications

• High School Diploma or equivalent required
• Minimum one year experience in customer service, sales, or retail
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Leadership in a sales or customer service-oriented position
• Management experience in retail, convenience store, grocery, financial, service, or related industries
• Experience in check cashing, document verification, money order processing
• Bilingual English/Spanish is a plus and may be required for certain locations
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

What We Offer

Our Benefits Include:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment
• A relaxed, business casual dress code that includes jeans and sneakers!