Assistant Store Manager (Bilingual)

Community Choice Financial Family of Brands; Bay City (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to elevate customer experiences and develop leadership skills. In this full-time role, you'll guide customer service representatives, manage account processes, and ensure compliance with company standards. With a commitment to professional growth, the company offers comprehensive training and development programs. Join a vibrant team that values performance and fosters brand loyalty while enjoying a variety of benefits, including medical coverage and a supportive work environment. This is a fantastic opportunity to advance your career in a fast-paced setting.

Benefits

Comprehensive training program

Educational Reimbursement Program

401(k) with Company match

Medical insurance options

Paid Time Off

Diverse Culture and Inclusive Environment

Qualifications

• At least 3 months of supervisory or leadership experience.
• Minimum one year experience in customer service or retail.

Responsibilities

• Provide exceptional customer experience throughout the loan process.
• Assist in account management and recovery processes.

Skills

Customer Service

Leadership

Communication Skills

Sales Skills

Problem Solving

Education

High School Diploma

Associate Degree

Tools

Point of Sale (POS) System

Microsoft Office

Job description

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Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers develop their leadership skills in real-time by assisting store leaders with recovery processes, customer outreach, and risk mitigation. You will participate in training and coaching Customer Service Representatives, where applicable, while being a champion for compliance and ensuring Company standards are met. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Essential Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent account charge offs and loss.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

Minimum Qualifications

• High School Diploma or equivalent required
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Minimum one year experience in customer service, sales, or retail
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications And Skills

• Associate degree or higher
• Bilingual English/Spanish is a plus and may be required for certain locations

What We Offer

Our Benefits Include:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

TitleMax is one of the nation’s largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 800 locations spanning 13 states.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

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