Assistant Store Manager - 36012

Follett Higher Ed Group, LLC; Chicago (IL); On-site; USD 17,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Wellness programs

401(k) plan

Flexible spending

Paid holidays

Paid time off

Job summary

Follett Higher Education, in Chicago, seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing operations and driving sales growth. You will mentor the team and focus on brand and operational excellence to deliver an engaging customer experience.

Responsibilities include scheduling, training, merchandising, onboarding new hires, cash handling, and inventory. Requires flexibility to meet business needs.

Qualifications

• Associate's Degree or equivalent preferred.
• 0–5 years of retail or bookstore experience preferred.
• General computer skills required.

Responsibilities

• Supervise sales team members (FT/PT and temporary) and manage scheduling.
• Train new team members, including seasonal staff for peak periods.
• Ensure adherence to store policies and operational standards.
• Maintain merchandising, promotions, displays, and signage.
• Onboard new hires and support customer service excellence.
• Greet customers, answer phones, resolve escalated issues, and ensure a hassle-free experience.
• Handle cash processes, deposits, and daily sales reconciliation.
• Stock shelves, perform inventory, and assist in store cleanliness.
• Provide coverage for other staff during breaks or peak times.
• Assist with opening/closing procedures as a keyholder.
• Contribute to end-of-month reporting and AR/bad check recovery where applicable.

Skills

General computer skills

Education

Associate's Degree or equivalent

Job description

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
• Schedules team members' work hours
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• General Computer Skills

Pay Range

$12.00 - $29.88 / hour

Pay Transparency

The annual salary/hourly rate range has been established based on the role, experience, skill set, and location. The exact starting salary/hourly rate within the range will depend on the role and the local market. This position may be eligible to participate in one of the Company's incentive plans. The amount of any incentive payment varies and is subject to the terms and conditions of the applicable incentive plan.

Benefits

• medical
• dental
• vision
• disability
• wellness programs
• 401(k) plan
• flex spending
• paid holidays
• paid time off

Eligibility for benefits is governed by the applicable policies and plan documents.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.