Assistant Store Manager 1205

CNG Holdings, Inc.; Onalaska (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager in Wisconsin to lead frontline service for Check N Go, Allied Cash Advance, or Cash Store locations. You will educate customers on the product portfolio, ensure regulatory compliance, and support store operations.

The role requires strong customer service, cash handling, and the ability to multitask in a fast-paced retail environment. A high school diploma or GED and reliable transportation are required, with 1+ year in sales or service

Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ year of experience in sales, customer service, and/or cash handling.
• Strong customer service and communication skills (verbal and written).
• Proficient in Microsoft Office programs.
• Ability to multitask and work autonomously.
• Must have reliable transportation and a valid driver's license.

Responsibilities

• Serve and educate customers on the product portfolio by presenting options that meet their needs.
• Escalate issues to store management and corporate office when necessary.
• Answer telephone inquiries and assist with customer applications or requests.
• Perform outbound customer sales and courtesy calls in compliance with regulations.
• Respond professionally to customers, explaining solutions and ensuring they feel supported.
• Interact with customers using active listening to clarify information and address complaints.
• Handle currency and cash, manage a cash drawer, and assist with deposits or bank pickups.
• Balance end-of-day batch receipts with store sales reports and resolve discrepancies.
• Perform customer verifications and process transactions per company policy (loans, check cashing, Net Spend).
• Adhere to federal/state regulations and company procedures; complete trainings timely.

Skills

Customer service

Active listening

Verbal communication

Written communication

Cash handling

Multitasking

Education

High school diploma

GED

Equivalent experience

Tools

Microsoft Office

Job description

General Function / Summary:As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve.Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies.Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission.The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job DescriptionGeneral Function / Summary:As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve.Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies.Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission.The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.DutiesEssential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work in an autonomous environment
• Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage