Assistant store manager - Lawton, Ok

CNG Holdings, Inc.; Lawton (OK); On-site; USD 38,000 - 48,000; Full time

Job summary

CNG Holdings, Inc. is seeking an Assistant Store Manager for our Lawton, OK area. This role represents Check N Go, Allied Cash Advance, or Cash Store and is dedicated to outstanding customer service and regulatory excellence.

You will educate customers on products, manage cash, and ensure compliance with federal/state regulations while leading by example in our core values of accountability, inclusivity, transparency, and focus.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in sales, customer service, and/or cash handling preferred.
• Strong customer service and communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask and work autonomously.

Responsibilities

• Educate customers on the product portfolio and present options that meet their needs.
• Escalate issues to store manager or corporate office when unresolved.
• Answer telephone inquiries and assist with general questions or applications.
• Perform outbound sales, courtesy, and collection calls in accordance with regulations.
• Handle cash, balance drawers, and manage deposits; ensure accuracy and security.
• Balance daily receipts and resolve over/short discrepancies.
• Perform customer verifications and process transactions per policy.
• Comply with federal/state regulations and company procedures.
• Complete compliance trainings and related duties as assigned.

Skills

Customer service

Active listening

Verbal communication

Written communication

Multitasking

Autonomy

Education

High school diploma / GED

Tools

Microsoft Office

Job description

General Function / Summary:As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve.Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies.Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission.The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job DescriptionGeneral Function / Summary:As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve.Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies.Our Assistant Store Managers embody the company’s identity in behavior, values, and ethics in support of our mission.The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.DutiesEssential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work in an autonomous environment
• Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage