Assistant Store Manager

Safelite; Woburn (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in the auto glass sector is seeking an Assistant Store Manager to lead and inspire a team in delivering exceptional customer service. This role involves overseeing daily operations, ensuring compliance with safety regulations, and managing inventory and staff effectively. With a strong emphasis on leadership and operational excellence, this position offers a competitive benefits package and opportunities for professional growth. Join a company that values diversity and promotes a healthy work-life balance while contributing to a fulfilling career in a dynamic environment.

Benefits

401(k) with company matching

Customizable medical plans

Paid time off (PTO)

Tuition reimbursement up to $5,250 annually

Paid training

Volunteer days

Qualifications

• 3-5 years in retail or service environments; automotive experience preferred.
• At least 1 year of supervisory or key holder experience.

Responsibilities

• Oversee operations at a retail location, ensuring a memorable customer experience.
• Manage staff, cash handling, inventory control, and store appearance.

Skills

Leadership

Customer Service

Inventory Control

Cash Handling

Microsoft Office

Problem Solving

Education

High School Diploma/GED

3-5 years of leadership/supervisory experience

Tools

Office Equipment

Web Applications

Job description

Does this position interest you? You should apply – even if you don’t match every requirement! We are known as an auto glass company, but we are so much more. We aim to help you build a fulfilling career and encourage a healthy work-life balance. Let us be the best place you'll ever work.

About the Role

The Assistant Store Manager provides leadership and direction to front-line associates to ensure a memorable customer experience. This role oversees operations at a retail location, including staff management, cash handling, inventory control, loss prevention, safety, and store appearance.

What You’ll Get

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at over $10k*, including a 401(k) with company matching, customizable medical plans, paid time off (PTO), holidays, and volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training with all necessary tools and resources.
• Opportunities to motivate and lead associates, ensuring productivity and exceptional customer service.
• Cross-training for operational stability.
• Responsiveness to customer complaints and warranty issues, processing casualty losses and repairs.
• Management of work orders and mobile job routing, ensuring timely vehicle loading and transit.
• Training on installation, vehicle and equipment maintenance, documentation, and technology platforms.
• Monitoring productivity, inventory, and cleanliness to meet quality standards.
• Ensuring compliance with OSHA and other regulations.
• Additional duties as assigned.

What You’ll Need

• High School Diploma/GED or 3-5 years of leadership/supervisory experience preferred.
• At least 1 year of supervisory or key holder experience.
• 3-5 years in retail or service environments; automotive experience preferred.
• Proficiency in Microsoft Office, web applications, and office equipment.
• Ability to work outdoors in various weather conditions.
• Professional appearance and use of PPE.
• Physical ability to lift up to 35 lbs, work at heights, and stand for extended periods.

Additional Information

Internal applicants can apply via Workday. Safelite values diversity and is an equal opportunity employer. Benefit amounts are estimates; actual benefits depend on elections during enrollment. Reasonable accommodations will be provided as required by law. The description is not exhaustive and may include other duties.

Legal and Community Notices

Massachusetts law prohibits lie detector tests as a condition of employment. Safelite is committed to accessibility, privacy, and safety, complying with all relevant laws and regulations. We do not accept unsolicited resumes from third-party recruiters.

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