Assistant Store Manager

NAPA Auto Parts; Winona (MN); On-site; Full time

Job summary

NAPA Auto Parts is seeking a passionate Assistant Store Manager to enhance customer service and drive store growth. This role involves leading a team, managing operations, and ensuring a positive customer experience. With a focus on employee engagement and career development, NAPA offers a supportive culture and numerous benefits.

Benefits

Health Benefits

401K Plan with Company Match

Paid Time Off

Tuition Reimbursement

Professional Development

Wellness Programs

Qualifications

• Experience in automotive aftermarket service or willingness to learn.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Create superior customer service experience to drive sales.
• Lead a successful team and manage store operations.
• Grow customer relationships and ensure positive experiences.

Skills

Customer Care

Leadership

Inventory Management

Education

High school diploma or equivalent

Technical or trade school courses or degree

Job description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Partner with your teammates to drive company initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career—the opportunities are endless!
• A typical day includes:
• Leading a successful team, supporting the store manager, and managing in our fast-paced retail stores
• Managing store operations to maximize sales, profits, and customer service
• Building, coaching, training, and engaging the crew team to deliver superior customer care and business results
• Handling inventory protection, asset management, operational, and safety issues
• Ensuring overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
• Driving NAPA operational and marketing programs while continuously improving processes and procedures
• Growing customer relationships, assisting with sales/service questions, and ensuring a positive experience both in-store and over the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience in the automotive aftermarket service industry or hobby/DIY world, or a willingness to learn all things automotive
• Passion for delivering customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift up to 60 lbs in some situations
• Bonus points for:
• Background and/or passion for automotive, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management
• Customer-centric mindset (external/internal)
• ASE Certifications
• NAPA Know How certification

Why NAPA?

• Outstanding health benefits and 401K
• Stable Fortune 200 company with a family feel
• Supportive company culture that values hard work and employee well-being
• Opportunities for career development with support from leaders and your team

This position offers a starting hourly rate of $16.50, with pay progression opportunities within 12 months based on skills, experience, and qualifications. We also offer comprehensive health insurance, a 401(k) plan with company match, paid time off, employee stock purchase plan, tuition reimbursement, professional development, and wellness programs.