Assistant Store Manager

Julie's Boutique; Wilmington (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Julie's Boutique in Wilmington, North Carolina, is seeking an Assistant Manager with a strong emphasis on guest service and visual presentation. This leadership role requires experience in specialty retail and a knack for problem-solving.

The Assistant Manager will support the Boutique Team Leader in building a high-performing team, driving sales through effective coaching. Candidates must be flexible in scheduling and have excellent communication skills.

Qualifications

• 1-2 years of experience managing a specialty retail store.
• Demonstrates leadership and integrity with experience managing a staff.
• Excellent verbal and written communication skills.
• Strong merchandising and visual skills.
• Ability to work 3 out of 4 Saturdays and occasional holidays.

Responsibilities

• Drives business results by maximizing daily sales plans.
• Attracts, recruits, and retains team members focused on guest service.
• Creates a proactive selling culture to build guest loyalty.
• Assists with scheduling to maximize sales potential.
• Conducts weekly audits and manages boutique inventory.

Skills

Leadership

Guest Service

Visual Merchandising

Problem Solving

Communication

Team Development

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Julie's Boutique located in the beautiful outdoor Mayfaire Shopping Center, Wilmington, North Carolina is actively looking for an Assistant Manager leader candidate. This candidate should have several years of specialty retail experience in a leadership role, and /or as an Assistant Store Manager. At Julie's our Assistant Managers must have a strong emphasis on guest service, product and visual presentation, be an effective problem solver and possess an entrepreneurial spirit in order to support the Boutique Team Leader. The Assistant Manager will assist the Boutique Team Manager in building and retaining a high performing and diverse sales team. Through coaching the Assistant Manager must motivate their team to provide superior customer service and in turn maximize sales. The candidate, in partnership with the Boutique Manager, must understand business drivers, how to maximize profitability, and ensure visual and operational standards are met consistently in their boutique.

Candidates must be able to work a flexible schedule according to the needs of the business, including evenings, weekends and holidays.

Job Requirements

Leadership

• Drives business results by maximizing daily sales plans, managing expenses and improving metrics through sales floor leadership, the execution of Julie's training programs, and continuous coaching on and off the sales floor
• Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met
• Provides consistent developmental feedback that empowers and motivates our team and fosters a team environment by using effective communication skills
• Assists in acting as a liaison between the Boutique Manager, District Team Leader, Regional Director, Human Resources and Boutique Operations.

People/Talent

• Attracts, recruits, and retains team members who are guest focused and demonstrate the ability to drive sales
• Leads, develops and coaches team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools
• Evaluates and reacts to performance issues fairly and consistently in accordance with our expected practices
• Actively establishes open, candid and trusting professional relationships with their team members
• Maintains a high degree of personal integrity and inspires a team with the same values

Guest Experience

• Creates and reinforces a proactive selling culture that focuses on building a confident and competent team, in order to build a loyal guest following through clear and positive communication
• Prepares the team to balance our guest experience with necessary operational tasks
• Maintains a visually inspiring boutique that is compelling to guests by developing visual decision making skills and effective communication of our visual standards
• Utilizes, leads and delivers our visual brand standards to present our unique product mix offering
• Demonstrates a passion for fashion by understanding trends

Operations

• Understands and enforces all company policies and procedures in a fair and consistent manner
• Assists with the scheduling of team members in order to deliver the expected level of guest service and maximize sales potential
• Performs and supervises boutique opening and closing procedures including bank deposits and securing the boutique
• Protects the physical assets of the boutique by conducting weekly audits, routine cycle counts and an annual physical inventory

Qualifications

• Minimum 1-2 years of experience managing a specialty retail store
• Demonstrates leadership and integrity with experience managing a staff of boutique team members
• Excellent verbal and written communication skills
• Strong merchandising and visual skills
• Excellent organization skills; able to plan and execute tasks efficiently
• Proactive and creative problem solving ability
• Flexible and adaptable
• Ability to multi-task and balance multiple priorities
• Proficient computer skills in Microsoft Word, Excel and Outlook
• Ability to work 3 out of 4 Saturdays and occasional holidays