Assistant Store Manager

Jetro Restaurant Depot; White Marsh (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO

Company holidays

Tuition reimbursement

Voluntary benefits

Competitive package

Job summary

Jetro Restaurant Depot in White Marsh, MD seeks an Assistant Store Manager to support retail, grocery and warehouse operations. You will work closely with the Store Manager to drive performance, ensure compliance, and maintain standards across all departments.

This role focuses on staff coordination, inventory control, customer service and safety. You will help with scheduling, audits, and resolving escalated issues while upholding company policies.

Qualifications

• Previous experience in retail, warehouse, or grocery.
• Experience in leadership or supervisory support role.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities.
• Strong communication and coordination skills.
• Basic proficiency in Microsoft Office (Excel, Outlook, etc.)

Responsibilities

• Support daily retail, grocery and warehouse operations across all departments to ensure efficient execution and alignment with company standards.
• Assist in enforcing compliance with company policies, procedures, and audit requirements.
• Monitor operational performance including sales, inventory accuracy, shrink, and execution of standards.
• Reinforce accountability with department managers to ensure responsibilities are consistently executed.
• Support audit readiness and assist in implementing corrective actions from audit results.
• Assist with staffing, scheduling, and coordination of team activities.
• Support execution of inventory control, receiving, merchandising, and operational processes.
• Maintain strong customer service standards and assist in resolving escalated issues.
• Ensure adherence to safety, food safety, and regulatory requirements.
• Communicate operational risks, issues, or gaps to the Store Manager.
• Support maintaining overall branch organization, cleanliness, and operational readiness.

Skills

Retail operations

Leadership support

Communication

Coordination

Problem solving

Time management

Tools

Microsoft Office

Job description

JOB DETAILS

Job Summary

The Assistant Store Manager supports overall retail, grocery and warehouse operations by assisting in driving performance, ensuring compliance, and maintaining operational standards across all departments. This role works closely with the Store Manager to support execution, reinforce accountability, and ensure alignment with company policies, audit expectations, and operational goals.

Key Responsibilities

• Support daily retail, grocery and warehouse operations across all departments to ensure efficient execution and alignment with company standards
• Assist in enforcing compliance with company policies, procedures, and audit requirements
• Monitor operational performance including sales, inventory accuracy, shrink, and execution of standards
• Reinforce accountability with department managers to ensure responsibilities are consistently executed
• Support audit readiness and assist in implementing corrective actions from audit results
• Assist with staffing, scheduling, and coordination of team activities
• Support execution of inventory control, receiving, merchandising, and operational processes
• Maintain strong customer service standards and assist in resolving escalated issues
• Ensure adherence to safety, food safety, and regulatory requirements
• Communicate operational risks, issues, or gaps to the Store Manager
• Support maintaining overall branch organization, cleanliness, and operational readiness

Qualifications

• Previous experience in retail, warehouse, or grocery
• Strong understanding of multi-department retail operations
• Experience working in a leadership or supervisory support role
• Strong organizational and problem-solving skills
• Ability to manage multiple priorities
• Strong communication and coordination skills
• Basic proficiency in Microsoft Office (Excel, Outlook, etc.)

Preferred Qualifications

• Experience in Assistant Store Manager or similar leadership support role
• Familiarity with operational audits and compliance standards
• Experience in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail, grocery or warehouse environment. Requires active involvement in daily operations across all departments, including time spent on the floor supporting execution. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms