Assistant Store Manager

ezcorp; Waterloo (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Bonus potential

401(k) match

Paid time off

Paid community service time

Team member discount

Career path

Job summary

EZPawn in Waterloo, IA is seeking an Assistant Retail Store Manager to lead a team of 5-15 sales associates, deliver outstanding customer service, and drive revenue while managing costs and operations.

You will participate in staff onboarding, training, and performance feedback, with a clear path to Store Manager. The role emphasizes leadership, coaching, and the ability to read customers and close sales.

Qualifications

• Requires high school diploma or GED.
• Strong leadership and customer-service orientation.
• Ability to coach, mentor and develop team members.
• Comfort with negotiation and handling customer needs.

Responsibilities

• Drive revenue and control costs to meet budgeted margins.
• Oversee 5–15 Sales Associates and ensure quality customer service.
• Perform staffing and onboarding for team members; provide coaching and feedback.
• Analyze reports to identify actions and improvements.
• Align daily goals with company strategic objectives.

Skills

Leadership

Customer Service

Staff Coaching

Negotiation

Education

High school diploma or GED

Tools

POS system

Job description

Address: 920 LaPorte Rd Waterloo, Iowa 50702

Brand: EZPawn

Pay range is based on experience from $18.00/hr to $22.00/hr

We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Retail management professionals, are you ready to apply your leadership background to something fun and different that will allow you to build a rewarding long-term career? Join our team at EZCORP! Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries. We are currently looking for a motivated and personable Assistant Retail Store Managers to assist in overseeing one of our EZPAWN/Value Pawn retail outlets.

In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives.

We are looking for Assistant Store Managers who want to learn about the pawn business, follow our career path and development plans and aspire to become Store Managers in the future.

Job Responsibilities

• Drive revenue and control cost to deliver budgeted operating margins
• Complete and oversee accurate and proficient sales and loans transactions
• Analyze reports on key business metrics and provide recommendations and necessary actions
• Ensure personal and team standards are met for superior customer service
• Assist with staffing and retention efforts
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations
• Provide direction, coaching, development and performance feedback to Team Members
• Help Team Members understand how their daily goals align with Company strategic goals
• Conduct structured 1:1s with store Team Members
• Perform daily management responsibilities
• Drive personal vehicle for business needs

Job Requirements

We are looking for an Assistant Store Manager who combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to read and manage customer needs and emotions. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.

• High school diploma or GED
• Valid driver's license and auto insurance
• Ability to pass a criminal background check and drug test
• 1+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus

Benefits

EZCORP strives to meet the needs of our diverse workforce and their families. We provide our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

• Free Health Insurance*
• Competitive wages
• Bonus potential
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.