Retail Shift Leader

EZPAWN Florida, Inc.; Town of Florida (NY); On-site; USD 45,847,000 - 50,145,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages Monthly

UNCAPPED Bonus Potential

Paid on Store and Individual Perfor m

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

No cost for TM only medical insurance

Job summary

EZPAWN Florida, Inc. in Miami, FL, seeks a Retail Shift Manager (Lead Pawnbroker) to lead a team, drive sales, and deliver exceptional customer service in a fast-paced pawn shop. The role offers pay ranging from $16.00 to $17.50 per hour, paid training, and a path to higher roles within EZCORP’s family of brands.

Full-time benefits and performance-based bonuses are provided. We value leadership, reliability, and strong communication as you coach teammates and manage day-to-day store operations,

Qualifications

• High school diploma or GED required.
• Prior supervisory or lead experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Process loans and extensions and negotiate terms with customers.
• Open and close store procedures and supervise team members.
• Provide coaching and mentoring to Team Members to drive performance.
• Promote sales and build relationships with customers.

Skills

Leadership

Negotiation

Customer service

Coaching

Time management

Sales

Bilingual

Education

High school diploma or GED

Job description

Address: 736 NW 183rd Street Miami, Florida 33169

Brand: Value Pawn & Jewelry

Pay range is based on experience from $16.00/hr to $17.50/hr

We want you to join us for a career – not a job.

At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Manager (Lead Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position! Complete the initial 5‑week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program.

Enhance your leadership skills through our structured leadership training programs

Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store.

Benefits

• Free Health Insurance*
• Competitive Wages Monthly
• UNCAPPED Bonus Potential
• Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

Role expectations

Here’s what you can expect as a Retail Shift Manager (Lead Pawn Broker): You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands‑on involvement. As a Shift Manager, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!

Duties

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail‑oriented, with excellent judgment as well as strong time‑management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships.

Additional Requirements

• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment.

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.