Assistant Store Manager

O'Reilly Auto Parts; Waterbury (CT); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager to support store operations and enhance customer service. The role involves leading the team, managing store functions in the absence of the Store Manager, and ensuring compliance with company policies. Candidates should possess relevant certifications and demonstrate strong leadership skills. Growth opportunities and a comprehensive benefits package are offered.

Benefits

401k

health insurance

tuition assistance

career advancement

Qualifications

• Lead team in customer service and operations.
• Assist in hiring and training staff.

Responsibilities

• Supervise customer service levels in the retail showroom.
• Process online orders and manage special orders efficiently.
• Perform opening/closing duties and maintain store appearance.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

multilingual fluency

Education

Certified Parts Professional

ASE Certification

Job description

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The Assistant Store Manager will support the Store Manager in sales, customer service, store appearance, and operations. This position manages the store during the Store Manager’s absence and leads team members in customer service.

Essential Job Functions

1. Lead the team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs effectively.
3. Assist in staffing the retail sales counter during peak hours.
4. Help set team member goals, provide feedback, coaching, and ensure ongoing training.
5. Participate in hiring by recruiting, interviewing, evaluating candidates, and collaborating with management.
6. Ensure the telephone is answered per company policy.
7. Process online orders, transfers, and ship-to-store requests promptly and contact customers as needed.
8. Manage special orders and outside purchases efficiently using electronic ledgers.
9. Handle customer returns and exchanges professionally and accurately.
10. Ensure merchandise, including core charges and warranties, are invoiced before leaving the store.
11. Communicate Zipline messages and delegate merchandising tasks.
12. Ensure team compliance with policies, schedules, and clock-in/out procedures.
13. Perform opening/closing duties, including securing deposits, locking doors, and managing security systems.
14. Maintain the store building, parking lot, signage, hardware, and vehicles.
15. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.

Desired: Certified Parts Professional, ASE Certification, multilingual fluency (Spanish preferred).

O’Reilly Auto Parts offers growth opportunities and a comprehensive benefits package including competitive wages, 401k, health insurance, tuition assistance, and career advancement.

O’Reilly Auto Parts is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.