Assistant Store Manager

KoaWood Ranch; Waikoloa (HI); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Visual and Dental Insurance

Paid Time Off

Holiday Pay

401k Program

Flexible Schedule

Employee Discount

Job summary

KoaWood Ranch is seeking an Assistant Store Manager for Queens Market Waikoloa Beach Resort location. You will partner with the Store Manager to deliver outstanding customer service, set selling standards, and lead a small team in a Hawaiian lifestyle retail setting.

You will oversee daily operations, assist with hiring and training, manage cash and POS, and ensure visual standards while monitoring sales trends to drive results.

Qualifications

• Minimum 2 years of assistant manager experience in specialty retail.
• Strong customer service and communication skills.
• Ability to lead a team and manage store operations.
• Comfort with cash handling and POS procedures.
• Comfort with ambiguous situations and initiative.

Responsibilities

• Support the Store Manager in overseeing daily store operations.
• Help recruit, onboard, train and develop sales staff.
• Manage cash handling and daily merchandise processing.
• Maintain merchandise and visual standards.
• Monitor selling reports and respond to trends.
• Ensure excellent customer service and resolve issues.

Skills

People management

Customer service

Retail operations

Team leadership

Cash handling

Communication

Adaptability

Tools

POS systems

Job description

Be part of an exciting new retail concept store with Malama ‘Āina at the forefront and heart of our mission. KoaWood Ranch is a Koa forestry conservation program and finish goods retail company. Our stores offer a core assortment of Hawaiian Koa Wood products that includes jewelry, home decor, gifts and accessories. With Hawaii at the heart of our inspiration we also have a curated selection of island lifestyle products that range from resort wear and casual apparel to apothecary and souvenirs.

WE ARE LOOKING FOR GREAT CANDIDATE TO FILL OUR STORE ASSISTANT MANAGER POSITION.

As the Assistant Store Manager you would be responsible for supporting the Store Manager in overseeing and managing our Queens Market location at Waikoloa Beach Resort. In partnership with the Store Manager you will help shape the customer service experience and set the operational and selling standards.

The right leader is a self-motivated professional who shares a passion for Hawaii, art, and all things symbolic of our island lifestyle. You will join a committed team who is actively working to do good for Hawaii and our global environment.

This position reports to the Store Manager.

Responsibilities:

• Act as a role model and business leader for the team by exemplifying company values and providing an exceptional customer experience.
• Support the Store Manager as a co-leader and talent manager in setting standards, recruiting, developing and training sales colleagues.
• Help manage daily operational activities, including cash handling procedures, the processing of daily incoming and outbound merchandise requests and shipments.
• Communicate product and inventory needs. Proactively follow current competitors, fashion trends, and industry news.
• Ensure a high level of merchandise and visual standards.
• Oversee employee performance and serve as a resource for any information relating to sales, product and customer service.
• Maintain operational standards, including stock room organization, loss prevention, POS, and communicate deficiencies.
• Familiarity with HR, including hiring, coaching, and policies.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Provide exceptional customer service and resolve customer complaints or issues

Requirements:

• 2 years minimum of work experience in a Assistant Manager role, speciality retail preferred.
• Ability to professionally interact with Customers, Colleagues, and Vendor Partners.
• Emotional intelligence: healthy interpersonal behavior, positive attitude, self-aware, curious to learn and seeks feedback from others to continuously grow.
• Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when the opportunity arises.
• Tech savy, familiar with retail systems, computers.
• Good verbal and written communication skills.
• Proficient in setting priorities according to business needs.
• Ability to work in a retail environment with constant movement and standing.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Applicants must be 18 years of age or older.
• Passion for all things Hawaii!

BENEFITS:

• Health Insurance
• Visual and Dental Insurance
• Paid Time Off
• Holiday Pay
• 401k Program
• Flexible Schedule
• Employee Discount

We encourage you to apply regardless of meeting all qualifications and/or requirements.

We are mission focused in regenerative forestry and helping to bring back Hawaii land to its original ecological systems. Proceeds from the sales of our products help support our conservation objects. Because of our colleagues and customers we are able to plant more trees and restore Hawaii forests.

We offer competitive pay, opportunities for career growth, and a positive work environment. If you have a passion for retail management and providing exceptional customer service, we would love to hear from you.