Assistant Store Manager

Peserico; Village of East Hampton (NY); On-site; USD 100,000 - 125,000; Full time

Job description

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The Assistant Store Manager is responsible for supporting the Store Manager across all aspects of the business, including financial performance (maximizing sales and achieving targets), hiring, training, and managing staff performance, developing and servicing customers, presenting merchandise, managing inventory, building the brand, and handling public relations and events.

The Assistant Store Manager will take on responsibilities including but not limited to:

Sales Team and Management

• Support the Store Manager in all daily aspects of the business, including coaching and developing the sales team on customer service, sales strategies, operations, clienteling, and reporting.
• Collaborate effectively as a team player, fostering open communication to contribute to a positive work environment.
• Build and maintain a loyal client base by providing individualized and elevated service.
• Capture meaningful customer data to connect with clients, build relationships, and personalize future client development opportunities.
• Assist the Store Manager in tracking the outreach efforts and results of the team.
• Maintain an active, accurate, neat, and organized client book, proactively contacting clients regularly and providing appropriate follow-up on all sales or client requests.
• Monitor the weekly schedule for client outreach to ensure consistency.
• Achieve daily, weekly, monthly, and annual personal sales and KPI targets while supporting team goals.
• In collaboration with the Store Manager and the Visual Merchandising Director, oversee in-store visual merchandising, including special installations and window refreshes.
• Ensure all merchandise is displayed correctly according to visual guidelines.
• Assist the Store Manager with visual merchandising reports and store replenishment requests.
• Support all store events and send detailed recaps to the Regional Manager.
• Provide accurate and comprehensive product knowledge training for the sales team on new collections, capsules, collaborations, and events.

Customer Service

• Lead by example by delivering the highest level of customer service.
• Communicate the brand's aesthetic and showcase thorough, up-to-date knowledge of the product and brand.
• Discuss general trends in the fashion world with clients and provide informed advice.
• Resolve all client issues and complaints promptly and effectively.

Operations

• Handle all aspects of sales transactions, including POS operations, cash duties, and register functions.
• Assist the Store Manager with preparing weekly and monthly reports.
• Maintain the store's appearance, ensuring cleanliness, tidiness, and efficiency to present the best image.
• Manage inventory, communicate stock take and replenishment needs, and assist in guiding seasonal purchases.
• Keep the stockroom neat and well-organized, properly receiving merchandise and managing damages.
• Adhere to and enforce loss prevention, security, and credit policies and procedures.
• Strictly follow the work schedule, including time and attendance.
• Participate in relevant company training programs.
• Comply with company policies, practices, and procedures.
• Other job duties as assigned

Physical Requirements

• The position requires prolonged periods of standing/walking around the boutique

• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders

• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.

• Frequently lift/move up to 50lbs

Range: $26-$28.85

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Luxury Goods and Jewelry

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