Assistant Store Manager

Johnny Was; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Johnny Was, LLC in Tulsa, OK is seeking an Assistant Store Manager to lead a high-performing sales team and deliver elevated client experiences. You will partner with the Store Manager to coach staff, manage daily operations, and ensure brand standards are met across all touchpoints.

You will drive store performance by coaching a diverse team, leveraging data to inform strategy, and maintaining an exceptional client experience during in-store interactions and events.

Qualifications

• Minimum of 2+ years of sales management experience in luxury retail or related field
• Excellent communication skills and the ability to lead a diverse team
• Ability to analyze selling reports, identify trends, and react quickly to business needs
• Strong understanding of luxury fashion, visual merchandising and brand standards

Responsibilities

• Coach, develop, and motivate the sales team to meet performance goals
• Lead the sales floor through personal engagement and customer service to increase profitability
• Partner with the Store Manager to recruit, develop, and retain top talent
• Ensure brand standards and store operations are maintained and communicated clearly to the team
• Cultivate an inviting, client-centric store environment and drive client loyalty

Job description

Johnny Was, LLC

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming - the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

Position Overview

The Assistant Store Manager will serve as both a brand ambassador and a dynamic business leader, dedicated to delivering elevated experiences for both clients and the internal team. This individual will play a critical role in supporting the Store Manager to build and develop a high-performing sales team, ensuring the store is equipped to provide exceptional service at every touchpoint.

The Assistant Store Manager will drive the success of the business by coaching and leading a diverse team of sales professionals, fostering a culture of accountability, collaboration, and client-centric excellence. In partnership with the Store Manager, they will leverage key business insights to inform strategy and performance.

Business Attributes

• Ability to meet and exceed store sales plan
• Assist Store Manager in staffing the store and developing a high-performing, best-in-class team
• Demonstrates strong business acumen, utilizing all tools/support available within the framework of the business, partnering with the Store Manager to drive topline results
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business
• Understands and uses all retail systems and reporting tools
• Maintain, support, and enforce company operations, standards, and practices, ensuring compliance and clear communication of all pertinent information to the team.
• Develops a culture of trust, integrity, and excellence by modeling professionalism and setting clear performance expectations

Leadership & Development Attributes

• Coach, develop, and motivate the sales team to meet performance goals through ongoing feedback and support, escalating performance concerns to the Store Manager.
• Lead the sales team by example through sales efforts and customer service on the salesfloor to increase profitability. Commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Model and enforce dress code compliance
• Ensure that customer and employee experience are prioritized over workload or tasking
• Demonstrate confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results, both personally and as a team
• Contribute to long-term growth by recruiting high level candidates and maintaining and developing a store team of associates able to meet service and sales goals

Client Experience

• Cultivate an inviting atmosphere that makes every client feel genuinely welcomed, engaged, and deeply valued
• Develop a client engagement mindset with the purpose of building long lasting relationships
• Leverage data, tools, and key metrics to drive business results while increasing client retention and cultivating long-term loyalty
• Provide a personalized and positive in-store experience by delivering excellent service, taking a solution-oriented approach to client inquiries, and efficiently handling all transactions and returns
• Demonstrates leadership by playing an active role on the salesfloor

Requirements

• Minimum of 2+ years of sales management experience in luxury retail or related field
• Bachelor's degree in a similar field is preferred but not required
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Excellent communication skills and the ability to lead a diverse team
• Strong understanding of luxury fashion, trends, and visual merchandising
• Ability to work retail hours including days, nights, weekends, and special events
• Bending/stooping/kneeling required
• Able to lift up to 50 lbs.

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.

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