Assistant Store Manager

Jobtailor; Tulsa (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Jobtailor in Tulsa is seeking a Customer Service Associate to educate customers on our product portfolio and present suitable options. You will answer inquiries, perform outbound calls, and ensure accurate transactions.

The role requires a high school diploma or GED, 1+ year experience in sales or service, strong communication and multitasking abilities, and a valid driver’s license for regional travel. Must work assigned shifts and uphold company values.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize and work autonomously.
• Own reliable transportation and valid driver’s license & insurance.
• Willingness to travel to stores within the district and possibly overnight.
• Must work assigned shifts and uphold company values.

Responsibilities

• Serve and educate customers on the product portfolio and present suitable product and service options
• Escalate unresolved issues to the Store Manager, District Director of Operations, and corporate office
• Answer telephone inquiries regarding general questions, applications, requests, and other issues
• Perform outbound customer sales, courtesy, and collection calls in accordance with regulations and procedures
• Respond professionally and accurately to customers and explain possible solutions
• Interact with customers using active listening to clarify information and diffuse complaints
• Handle and count currency, cash, and coins, including managing cash drawers and deposits
• Perform bank deposits or bank pickups as needed
• Balance batch receipts with store sales reports and help resolve over/short discrepancies
• Perform customer verifications
• Process transactions accurately, including loans, check cashing, and NetSpend
• Comply with federal and state regulations and company policies and procedures
• Complete compliance training and quarterly I Agree requirements on time
• Perform other duties as assigned

Skills

Customer Service

Cash Handling

Active Listening

Verbal Communication

Written Communication

Multitasking

Problem Solving

Education

High school diploma / GED

Tools

Microsoft Office

Job description

• Serve and educate customers on the product portfolio and present suitable product and service options


• Escalate unresolved issues to the Store Manager, District Director of Operations, and corporate office


• Answer telephone inquiries regarding general questions, applications, requests, and other issues


• Perform outbound customer sales, courtesy, and collection calls in accordance with regulations and procedures


• Respond professionally and accurately to customers and explain possible solutions


• Interact with customers using active listening to clarify information and diffuse complaints


• Handle and count currency, cash, and coins, including managing cash drawers and deposits


• Perform bank deposits or bank pickups as needed


• Balance batch receipts with store sales reports and help resolve over/short discrepancies


• Perform customer verifications


• Process transactions accurately, including loans, check cashing, and NetSpend


• Comply with federal and state regulations and company policies and procedures


• Complete compliance training and quarterly I Agree requirements on time


• Perform other duties as assigned

Requirements

• High school diploma, GED, or equivalent experience


• 1+ year of experience with sales, customer service, and/or cash handling preferred


• Strong customer service, active listening, and verbal and written communication skills


• Proficient in Microsoft Office programs


• Ability to multitask, prioritize, and work in an autonomous environment


• Own personal reliable transportation; public transportation and transportation from family or friends may not qualify


• Valid Driver’s License and valid Automobile Insurance while employed


• Ability to consistently live and embrace the company’s core values


• Ability to lift up to 50 lbs, with or without reasonable accommodations


• Ability to travel to all stores within the assigned district with a personal vehicle


• May be asked to travel to neighboring districts


• May require overnight travel


• Must work assigned shifts as scheduled

Core Competencies

Demonstrates strong customer service skills, effective communication, and cash handling expertise while adhering to compliance regulations. Capable of managing transactions accurately and providing solutions to customer inquiries in a fast-paced environment.

Highest-signal resume keywords

• Customer Service


• Cash Handling


• Active Listening


• Microsoft Office Proficiency


• Compliance Training

ATS Optimization Keywords

Hard Skills

• Cash Handling


• Transaction Processing


• Customer Verification


• Bank Deposits


• Sales Experience

Soft Skills

• Active Listening


• Verbal Communication


• Written Communication


• Multitasking


• Problem Solving

Certifications & Qualifications

• Valid Driver’s License


• Automobile Insurance

Industry Keywords

• Federal Regulations


• State Regulations


• Customer Education


• Service Options


• Core Values