Assistant Store Manager

TMX Finance Family of Companies; Thomasville (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer service and leadership skills. In this dynamic role, you will provide exceptional customer experiences throughout the loan process, assist in account management, and develop strong customer relationships. The company offers a comprehensive training program to help you advance your career while maintaining a supportive and inclusive work environment. This position requires a full-time commitment with regular in-person attendance, making it an excellent opportunity for those looking to thrive in a fast-paced setting and make a difference in their community.

Benefits

Comprehensive New Hire Training Program

Educational Reimbursement Program

Multiple Medical Insurance Coverage Choices

401(k) Retirement Plan with Company Match

Company-Sponsored Life and AD&D Insurance

Paid Time Off

Diverse Culture and Inclusive Environment

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer experience throughout the loan process.
• Assist in customer account management and monitor appointments.
• Develop customer relationships to build new business.

Skills

Customer Service

Leadership

Communication Skills

Attention to Detail

Data Entry

Bilingual (English/Spanish)

Education

High School Diploma or Equivalent

Tools

Point of Sale System

Microsoft Office

Job description

Who We Are

To continue providing even more financial solutions and rewarding career opportunities to support the communities where we live and work, the TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Using the apply link, you may be taken to a TMX Finance Family of Companies page to complete your application. Your details will still be stored and sent to our Talent Acquisition team for review. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations!

Overview

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Working closely with the Store Manager to develop your leadership skills in real-time, you will help coach our Customer Service Representatives and play a key role in helping the team produce results. In return, we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Responsibilities

1. Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
2. Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
3. Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
4. Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
5. Conduct vehicle appraisals accurately using the assessment tool.
6. Maintain customer information in the Point of Sale system with accuracy and integrity.
7. Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
8. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
9. Maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
10. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
11. Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications

• High school diploma or equivalent
• Excellent verbal, interpersonal, and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Experience in check cashing, document verification, and/or money order processing
• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus and may be required for certain locations
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

What We Offer

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

TitleBucks is one of America’s largest consumer lending companies providing vehicle title-secured loans/pawns, in-store personal loans, and facilitates online personal loans. Since opening our doors more than 10 years ago, we have helped hundreds of thousands of people with getting the cash they need.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.