Assistant Store Manager

Jo-Ann Fabrics; Stockton (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail industry is seeking an Assistant Store Manager to support daily operations and enhance customer service in Stockton, CA. The role involves coaching and developing the team, ensuring operational excellence, and building strong customer relationships. This full-time position offers benefits including health plans and paid time off, requiring open availability including weekends and holidays.

Benefits

Health plans

Life insurance

Disability

Paid time off

Tuition reimbursement

Employee discounts

Qualifications

• Minimum 2+ years retail experience.
• Skills in multi-tasking, budgeting, recruiting, coaching, problem-solving, and customer service.

Responsibilities

• Responsible for daily operations and customer service.
• Coaches and develops team members.
• Ensures operational policies and procedures are executed flawlessly.

Skills

Multi-tasking

Budgeting

Coaching

Problem-solving

Customer Service

Education

High School Diploma or equivalent

Tools

Inventory and POS software

Microsoft Office

Job description

SUMMARY

Handmade happiness starts with you! The Assistant Store Manager is the right-hand leader to the Store Manager, responsible for daily operations, customer service, and team engagement. They coach, develop, and inspire the team, demonstrating leadership qualities similar to a Store Manager, and guide with confidence and passion.

JOB DUTIES

1. Hearts

• Develops long-lasting customer relationships by identifying and anticipating needs.
• Acts as a brand ambassador for JOANN within the community.
• Motivates and coaches the team to be excellent brand ambassadors.
• Stays knowledgeable about products and trends.

Hands

• Communicates initiatives, messages, and promotions.
• Ensures operational policies and procedures are executed flawlessly.
• Coaches the team to drive sales and exceed customer expectations.
• Builds strategic plans and provides tools to achieve KPIs.
• Handles freight by entering/exiting truck beds, unloading, and sorting merchandise.

Minds

• Stays informed on industry trends and adapts to market relevance.
• Analyzes reports to identify trends and develop strategies to meet goals.
• Uses the FAST model to deliver sales and company objectives.

Inspire

• Mentors the team to improve store performance.
• Promotes continuous learning, teamwork, and appreciation.
• Develops talent through succession planning and performance management.
• Recruits, hires, and trains team members using onboarding tools.

PHYSICAL REQUIREMENTS

• Stand and walk throughout the shift.
• Read and communicate effectively via written instructions and verbally.
• Input data using computer and handheld devices.
• Use radios for communication.
• Move merchandise with carts, bins, and by lifting (up to 97 pounds in groups).

SUPERVISORY RESPONSIBILITIES

Assist the Store Manager with duties and responsibilities as appropriate.

AVAILABILITY & BENEFITS

Full-time position requiring open availability, including weekends, evenings, and holidays. Benefits include health plans, life insurance, disability, paid time off, tuition reimbursement, and discounts. Relocation may be required.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum 2+ years retail experience.
• Skills in multi-tasking, budgeting, recruiting, coaching, problem-solving, and customer service.
• Proficiency with inventory and POS software, Microsoft Office.

LOCATION

10916-B Trinity Pkwy, Stockton, CA 95219

Note: Eligibility for benefits depends on employment status. JOANN is an equal opportunity employer. This description is not exhaustive and employment is at-will.