Assistant Store Manager

Goodwill Houston; Spring (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support daily operations and enhance the customer experience. This role involves managing store employees, ensuring efficient operations, and maintaining a productive workforce. The ideal candidate will have management and retail sales experience, strong communication skills, and the ability to multitask in a fast-paced environment. Join this mission-driven organization to make a positive impact on the community while developing your career in retail management.

Qualifications

• High school diploma preferred; management and retail experience is a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Assist in day-to-day operations and management of the store.
• Ensure efficient operation through customer service and quality control.
• Manage and influence the team by communicating clear goals.

Skills

Management experience

Retail sales experience

Effective communication skills

Time management

Basic computer skills

Education

High school diploma or equivalent

Tools

HRM system

Job description

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Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Job Title: Assistant Store Manager

Department: Donated Goods Retail (DGR)

Reports To: Store Manager

FLSA Status: NonExempt

Position Summary:

Under the leadership of the Store Manager and District Director, the Assistant Store Manager will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Management responsibilities including opening/closing, all day-to-day store operations, and management of store employees including recommendations for employee change of status decisions.
• Adhere to the established rotating schedule unless otherwise directed or approved by the District Director.
• Maintain open availability to assist the store with management and leadership needs, including outside of scheduled hours if needed.
• Participate in weekly interviews of external candidates to maintain staffing levels aligned with budgets.
• Ensure completion of daily management duties as provided by GWH’s leadership team.
• Complete all required training and development activities.
• Manage and influence the team by communicating clear company goals.
• Complete sales transactions accurately and maintain proper cash accountability.
• Partner with the store manager to create and post team member schedules using the HRM system.
• Follow workflow procedures, coaching, and documenting team member performance.
• Authority to hire and fire, with recommendations given significant weight.
• Prepare and administer personnel and disciplinary actions.
• Ensure store supplies and bank orders are placed timely.
• Supervise and assist with training and development of team members.
• Handle incoming donations properly according to policies and procedures.
• Perform walking rounds (CBWA) to ensure team members meet expectations.
• Operate store systems and ensure counts are completed accurately.
• Manage the rotation of apparel and hard goods.
• Maintain punctuality and dependable attendance.
• Perform other duties as assigned by management.

Additional Responsibilities:

• Demonstrate professionalism and a friendly attitude.
• Ability to multitask, make quick decisions, and adapt in a fast-paced environment.
• Adhere to all policies, safety regulations, and guiding principles.
• Maintain appropriate appearance and safe work practices.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Management and retail sales experience preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Effective communication skills.
• Flexible schedule, including holidays, evenings, weekends.
• Reliable transportation.

Physical Requirements/Work Environment:

Stand/walk continuously, push/pull, bend/stoop, reach, climb ladders, lift up to 40 lbs. Indoor environment with moderate noise. Ability to work in various temperatures.

I understand this job description, and I am expected to complete all duties and adapt as needed. I can perform essential functions with or without accommodations.