Assistant Store Manager

O'REILLYAUTO; Silverton (OR); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid Time Off

Stock Plan

401k Plan

Insurance (Medical/Dental/Vision)

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking aStore Leader to guide the retail team in delivering outstanding customer service to walk‑in customers and professionals. You will supervise service standards, coordinate staffing during peak times, and support hiring and training initiatives to ensure top performance.

Responsibilities include coaching, scheduling, processing orders, handling returns, and ensuring accurate invoicing and policy adherence.

Qualifications

• Sales and customer service training completed.
• Assistant manager certification or equivalent required/desired.
• RSS certification completed or in progress.
• Certified Parts Professional certification preferred.
• ASE certification preferred.

Responsibilities

• Lead store team members to deliver excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and execute service programs (Related sales, Hi5, Rock the Call, etc.).
• Collaborate with store manager to ensure adequate staffing during peak hours.
• Assist in setting team goals and coach members toward achievement and training updates.
• Participate in hiring tasks, interviews, and candidate evaluations with management.
• Ensure phone calls follow company policy and processes are efficient.
• Oversee all order transfers and notify customers on shipment arrivals as needed.
• Utilize ledger for outside orders and ensure proper handling of special orders.
• Process returns and exchanges promptly, issue refunds correctly, and stage returns properly.
• Ensure merchandise is invoiced before leaving the store and communicate tasks to the team.
• Ensure adherence to posted schedules and timekeeping by team members.
• Carry out store opening/closing duties and secure cash deposits per policy.
• Maintain store building, signage, and service equipment; manage delivery vehicles.
• Perform other duties as assigned.

Skills

Spanish language

Education

Sales and Customer Service Certification

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

ESSENTIAL JOB FUNCTIONS

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends, etc).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
• Perform all store opening/closing duties, including performing day‑end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages, especially Spanish

TOTAL COMPENSATION PACKAGE

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions starting day one
• Medical, Dental & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

EEO STATEMENT

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option, and provide your requested accommodation, and position details.