Assistant Store Manager

O'REILLYAUTO; Gilbert (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

401k with employer contributions

Medical, Dental & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is hiring for a Store Leadership role in Gilbert, AZ. You will lead store team members, ensure top customer service, manage staffing during peak hours, and assist in recruiting and training.

The role emphasizes supervising service programs and efficient store operations. Candidate should have relevant certifications and bilingual capabilities, with a strong focus on accuracy in returns, invoicing, and daily cash handling.

Qualifications

• Experience in retail store leadership and customer service.
• Credentials include Sales Specialist Training and Assistant Manager Certification.
• RSS Certification and Certified Parts Professional Certification are desirable.
• ASE Certification is desirable.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Coordinate staffing for peak retail hours with the store manager.
• Assist in hiring processes including interviewing and candidate evaluation.
• Ensure inquiries and returns are processed efficiently and accurately.
• Oversee order processing, stock transfers, and invoicing prior to leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Perform store opening/closing duties and maintain security and cash handling.

Job description

ESSENTIAL JOB FUNCTIONS

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends, etc).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
• Perform all store opening/closing duties, including performing day‑end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages, especially Spanish

TOTAL COMPENSATION PACKAGE

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions starting day one
• Medical, Dental & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

EEO STATEMENT

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option, and provide your requested accommodation, and position details.