Assistant Store Manager

O'REILLYAUTO; Griffin (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical/Dental/Vision

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts in Griffin, GA seeks a store leader to drive exceptional customer service for retail and professional customers. You will supervise showroom service, assist in staffing during peak hours, and help coach team members to meet goals while supporting interviewing and hiring processes.

Responsibilities include processing orders, returns, and invoicing, communicating policy, and ensuring daily operations, security, and maintenance are performed.

Qualifications

• Sales Specialist Training is required.
• Assistant Manager Certification preferred.
• RSS Certification is a plus.
• Certified Parts Professional Certification desirable.
• ASE Certification desirable.
• Fluency in multiple languages, esp. Spanish.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and drive related programs.
• Work with the store manager to ensure adequate staffing during peak hours.
• Assist in setting team goals, coaching, and training update.
• Assist in hiring tasks by coordinating interviews and candidate evaluation.
• Answer phone according to company policy.
• Process all buy online/ship to store, transfers, and DC add orders timely.
• Ensure returns and exchanges are handled efficiently and refunds issued correctly.
• Invoicing of merchandise including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure schedule adherence, clock-ins, and security procedures are followed.
• Perform opening/closing duties and bank deposit preparation.
• Maintain store building, signage, equipment, and delivery vehicles.
• All other duties as assigned.

Skills

Sales training

Assistant Manager Cert

RSS Certification

Certified Parts Pro

ASE Certification

Spanish fluency

Job description

ESSENTIAL JOB FUNCTIONS

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends, etc).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure the telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
• Perform all store opening/closing duties, including performing day‑end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages, especially Spanish

TOTAL COMPENSATION PACKAGE

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions starting day one
• Medical, Dental & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

EEO STATEMENT

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option, and provide your requested accommodation, and position details.