Assistant Store Manager

Ross Stores; Seattle (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company is seeking an Assistant Store Manager to oversee operations and ensure compliance with company standards. The role involves managing staff, enhancing customer service, and maintaining safety protocols. Ideal candidates will have strong leadership skills and retail experience, with opportunities for career growth within a diverse and inclusive environment.

Qualifications

• At least two years of Store or Assistant Store Manager experience.
• Fluency in English.
• Basic math skills used in retail.

Responsibilities

• Manage and supervise all areas assigned by the Store Manager.
• Lead all Company Best Practices and maximize productivity.
• Assist in recruiting, hiring, training, and developing non-exempt Associates.

Skills

Leadership

Communication

Customer Service

Teamwork

Education

High School Diploma

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores and a strong record of success and growth. Our focus is on offering customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate diverse backgrounds, identities, and ideas, believing that our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Responsible for managing and supervising all areas assigned by the Store Manager, following policies related to Customers, Associates, and merchandising. Responsible for learning all aspects of Store operations. In the absence of the Store Manager, the Assistant Manager leads the entire store to ensure company standards and best practices are maintained.

ESSENTIAL FUNCTIONS:

General Operating Requirements:

• Lead all Company Best Practices and maximize productivity by minimizing steps and touches.
• Assist in analyzing store reports to evaluate expenses and performance.
• Communicate variances to standards to the Store Manager.
• Ensure proper scheduling of Associates to meet business needs.
• Ensure compliance with all regulations.
• Schedule and oversee cleaning tasks, including restrooms.
• Accept special assignments from leadership.
• Manage payroll administration, including punch edits, scheduling compliance, and reporting.

Organizational Development:

• Assist in recruiting, hiring, training, and developing non-exempt Associates.
• Ensure compliance with Ross policies and procedures.
• Assist with Associate Relations issues by communicating incidents to leadership.

Expense Control:

• Monitor expenditures to stay within budget.
• Control payroll hours to match business trends.

Maintaining a Safe & Secure Environment:

• Prioritize safety and practice safe behaviors.
• Ensure Associates understand emergency procedures.
• Maintain adherence to safety policies to protect everyone.
• Facilitate monthly safety meetings.

Customer Service:

• Treat all Customers and Associates with respect.
• Demonstrate courtesy, friendliness, and professionalism.
• Implement customer service and merchandise presentation programs through training and supervision.
• Supervise and coach Associates in providing friendly service across all areas.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance according to dress code.
• Ensure the store environment is clean, neat, and easy to shop.
• Maintain high standards of housekeeping.
• Oversee cleaning tasks, including restrooms.

Merchandise Processing and In-Store Marketing:

• Ensure merchandise recovery, sizing, and markdowns meet standards.
• Organize merchandise according to guidelines.
• Manage merchandise processing efficiently to the sales floor.

Loss Prevention:

• Train Associates on Loss Prevention awareness and goals.
• Demonstrate integrity and safeguard confidential information.
• Maintain a strong customer service presence to prevent loss.
• Assist with inventory processes and monitor policies.

Core Competencies:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

Qualifications and Skills:

• At least two years of Store or Assistant Store Manager experience.
• Ability to motivate, supervise, and communicate positively.
• Handle multiple tasks, prioritize, and follow through.
• Set priorities and exercise judgment.
• Maintain high customer service standards.
• Fluency in English.
• Availability to work evenings and weekends.
• Basic math skills used in retail.

Physical Requirements/ADA:

• Operate store equipment as required.
• Stand, walk, and move around the store up to 100% of the time.
• Bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift over 25 lbs.
• Use janitorial and store equipment.

Supervisory Responsibilities:

• Direct supervision of all non-exempt Associates.

Disclaimer:

This job description summarizes primary duties and responsibilities and is subject to change. It is not exhaustive. Ross is an equal opportunity employer committed to diversity and inclusion.