Assistant Store Manager

Goodwill Houston; Sealy (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support daily operations and enhance customer service in a retail environment. This role involves overseeing store management, ensuring quality control, and maintaining a productive workforce while fostering a positive team atmosphere. The ideal candidate will have a strong background in retail management, excellent communication skills, and the ability to adapt to a fast-paced environment. Join a mission-driven organization dedicated to empowering individuals and communities through work, and contribute to meaningful change while advancing your career in retail management.

Qualifications

• Preferred management experience and retail sales experience.
• Basic computer skills and ability to communicate effectively.

Responsibilities

• Assist with day-to-day operations and management of the store.
• Ensure efficient operation through customer service and quality control.
• Manage and influence the team by communicating clear goals.

Skills

Management Skills

Customer Service

Time Management

Organizational Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) Systems

HRM System

Job description

Job Title: Assistant Store Manager
Department: Donated Goods Retail (DGR)
Reports To: Store Manager
FLSA Status: NonExempt

Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:
Under the leadership of the Store Manager and District Director, the Assistant Store Manager will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Management responsibilities including opening/closing, all day-to-day store operations, and management of store employees including recommendations for employee change of status decisions.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director.
• Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed.
• Consistently partake in weekly interviews of external candidates as outlined by the staffing strategy to maintain staffing levels in alignment with budgets.
• Ensure completion of the daily management duties as provided GWH’s leadership team.
• Actively participate and complete all required training and development activities.
• Manage and influence the team by communicating clear company daily, weekly, and monthly goals.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Partner with the store manager to create and post team member schedules in a timely manner while properly leveraging the HRM system.
• Execute GWH’s workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis.
• Authority to hire and fire and any suggestions and recommendations as to the hiring, firing, promotion, or any other change in status of other Team Members will be given particular weight.
• Preparing and administering personnel and disciplinary actions.
• Ensures store supplies and bank orders are placed in a timely manner.
• Supervise and assist with the training and development of Team Members.
• Help ensure the proper handling and processing of incoming donation flow in and out of the store by always utilizing proper equipment according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Must be punctual and have dependable attendance.
• Performs other duties as assigned by Management.

Additional Responsibilities:

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must maintain an appropriate appearance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adhere to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Management experience is preferred.
• 1-2 years of retail sales experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Must have reliable transportation.

Critical Performance Factors/Key Performing Indicators:

• Individual Average Transactions
• Training Performance (New Hire Training, Goodwill LMS Training, etc.)

Physical Requirements/Work Environment:
The ability to continuously stand/walk for the duration of a shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product).
An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is usually moderate.