Assistant Store Manager

Honey Birdette; San Jose (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Honey Birdette in Los Angeles, CA is seeking an Assistant Store Manager to support daily boutique operations and drive exceptional customer service. This full-time, on-site role covers opening/closing procedures, staff scheduling, and maintaining brand-aligned visual merchandising while coaching the team to meet sales targets and sustain high customer satisfaction.

You will oversee fitting room experiences, manage stock levels, support loss prevention measures, and ensure policy compliance.

Qualifications

• Strong customer service and satisfaction skills focused on memorable experiences.
• Effective communication to engage customers and guide team.
• Store management experience including daily operations and supervision.
• Retail loss prevention experience and asset protection procedures.
• Experience in retail, fashion, or luxury goods, preferably in leadership.
• Ability to work flexible hours including evenings, weekends, holidays.
• Strong problem-solving, attention to detail, and ability to work in fast-paced environments.
• Basic proficiency with POS systems; inventory management skills an asset.

Responsibilities

• Lead day-to-day boutique operations under Store Manager.
• Assist with opening/closing procedures and staff scheduling.
• Ensure visual merchandising standards are met.
• Coach and motivate team to deliver exceptional service.
• Drive sales and maintain high customer satisfaction.
• Oversee fitting room experiences and manage stock levels.
• Support loss prevention measures and policy compliance.
• Contribute to local marketing initiatives and provide performance feedback.

Skills

Customer service

Communication

Store management

Retail loss prevention

Customer experience

Problem solving

POS systems

Inventory management

Tools

POS software

Job description

Company Description

Honey Birdette is a luxury lingerie and lifestyle brand owned by PLBY Group, known for its bold and innovative collections. Since opening its first boutique in Brisbane in 2006, the brand has expanded to 61 boutiques globally across Australia, the United Kingdom, and the United States. Honey Birdette offers high-end lingerie and premium bedroom accessories in sleek, boutique environments. The company is supported by over 300 team members and a highly engaged, passionate customer base. This ongoing growth provides opportunities for retail professionals who thrive in a dynamic, fashion-forward setting.

Role Description

The Assistant Store Manager is a full-time, on-site role based in Los Angeles, CA. This role supports the Store Manager in leading day-to-day boutique operations, including opening and closing procedures, staff scheduling, and ensuring visual merchandising standards are consistently met. The Assistant Store Manager coaches and motivates team members to deliver exceptional customer service, drive sales, and maintain high levels of customer satisfaction. Responsibilities include overseeing fitting room experiences, managing stock levels, supporting loss prevention measures, and ensuring compliance with company policies and procedures. The role also involves contributing to local marketing initiatives, providing performance feedback, and fostering a professional, inclusive, and brand-aligned environment.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on creating memorable, personalized experiences.
• Candidates should possess effective Communication skills to engage customers, provide clear direction to team members, and collaborate with store leadership.
• Candidates should possess Store Management skills, including experience with daily operations, staff supervision, and execution of visual and merchandising standards.
• Candidates should possess Retail Loss Prevention skills, with the ability to follow security procedures and protect company assets.
• Previous experience in retail, fashion, or luxury goods, preferably in a supervisory or leadership role.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by boutique operations.
• Strong problem-solving abilities, attention to detail, and comfort working in a fast-paced environment.
• Basic proficiency with point-of-sale systems and retail software; additional skills in inventory management are an advantage.