Assistant Store Manager

EZCORP; Saint Paul (MN); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Health Insurance

Competitive wages

Bonus potential

401(k) w/ company match

Generous Paid Time Off

Paid community service time

Team Member discount

Progressive career path

Descripción de la vacante

EZCORP is seeking an Assistant Retail Store Manager in Saint Paul, MN to lead a team of 5–15 pawnbrokers and sales associates. You will drive store performance through coaching, coaching, and hands-on leadership while ensuring excellent customer service and adherence to company guidelines.

The role involves negotiating pawn and sales transactions, analyzing business metrics, and supporting staffing, onboarding, and training to foster career growth within EZCORP.

Formación

• High school diploma or GED required.
• Retail management experience a plus.
• Strong leadership and negotiation abilities.

Responsabilidades

• Lead and coach a team of 5–15 sales associates to maximize store performance.
• Join the team with customers to negotiate pawn and sales transactions.
• Drive revenue and control costs to meet budgeted operating margins.
• Analyze reports on key metrics and translate into actions.
• Oversee staffing, onboarding, and training to ensure performance.
• Provide guidance, feedback and career development for Team Members.
• Ensure top-quality customer service and customer relationships.

Conocimientos

Leadership

Coaching

Mentoring

Negotiation

Customer service

Communication

Time management

Interpersonal skills

Bilingual

Educación

High school diploma or GED

Descripción del empleo

Address: 525 E 7th Street St. Paul, Minnesota 55101

Pay range is based on experience from $20.00/hr to $25.00/hr

We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Retail management professionals, are you ready to apply your leadership background to something fun and different that will allow you to build a rewarding long-term career? Join our team at EZCORP! Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries. We are currently looking for a motivated and personable Assistant Retail Store Managers to assist in overseeing one of our EZPAWN/Value Pawn retail outlets.

In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives.

Job Responsibilities

As an Assistant Store Manager, you will be responsible for providing leadership, coaching, and directions to Team Members to maximize store performance. You will also join the team working with customers to negotiate pawn and sales transactions.

Some of your specific duties in this role will include to:

• Drive revenue and control cost to deliver budgeted operating margins
• Complete and oversee accurate and proficient sales and loans transactions
• Analyze reports on key business metrics and provide recommendations and necessary actions
• Ensure personal and team standards are met for superior customer service
• Assist with staffing and retention efforts
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations
• Provide direction, coaching, development and performance feedback to Team Members
• Help Team Members understand how their daily goals align with Company strategic goals
• Conduct structured 1:1s with store Team Members
• Perform daily management responsibilities
• Drive personal vehicle for business needs

Job Requirements

We are looking for an Assistant Store Manager who combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to read and manage customer needs and emotions. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.

Requirements for the Assistant Store Manager role include:

• High school diploma or GED
• Valid driver’s license and auto insurance
• Ability to pass a criminal background check and drug test
• 1+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus

Benefits

EZCORP strives to meet the needs of our diverse workforce and their families. We provide our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

Here is some of what we have to offer:

• Free Health Insurance*
• Competitive wages
• Bonus potential
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.