Assistant Store Manager

Natural Grocers by Vitamin Cottage; Rio Rancho (NM); On-site; USD 59,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support store operations and profitability. This role involves training and directing staff, ensuring excellent customer service, and maintaining a well-stocked and inviting store environment. The ideal candidate will have management experience in grocery or retail, strong organizational skills, and a commitment to food safety. Join a company that values diversity and inclusion, and enjoy benefits like bonuses, health insurance, and paid time off. This is a fantastic opportunity to grow your career in a supportive and dynamic environment.

Benefits

Bonuses

Store Credit

Holiday Pay

Paid Time Off

Education Discounts

Health Insurance

Retirement Plans

Qualifications

• 1-2 years of management experience in grocery/retail, preferably natural foods.
• Ability to manage priorities and pass food safety training.

Responsibilities

• Provide excellent customer service and lead staff professionally.
• Maintain a well-stocked store environment and ensure product availability.
• Assist in hiring, training, and evaluating staff performance.

Skills

Customer Service

Organizational Skills

Management Experience

Food Safety Compliance

Forklift Certification

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Join to apply for the Assistant Store Manager role at Natural Grocers by Vitamin Cottage

The Job in a Nutshell: The Assistant Store Manager is the second in command of the store, responsible for its successful operation and profitability, including training, directing, and monitoring all department staff.

Salary: USD $59,000.00 per year

Application Deadline

Applications are accepted until 04/30/2025, subject to extension.

Responsibilities

1. Provide excellent customer service, greeting and assisting customers per company standards.
2. Lead and develop staff professionally, handle customer complaints appropriately.
3. Maintain an inviting, well-stocked, and shoppable store environment.
4. Ensure product availability, handle special orders, and monitor stock levels.
5. Answer phones professionally and assist on the sales floor at least 75% of the time.
6. Train staff in customer service, ensure compliance with food safety certifications.
7. Meet and exceed sales, EBITDA, and operational metrics.
8. Oversee product ordering, inventory, markdowns, and product mix.
9. Assist in hiring, training, scheduling, and evaluating staff performance.
10. Ensure safety guidelines are followed and store paperwork is completed timely.
11. Support store manager in coaching staff and managing daily operations.
12. Handle scheduling, communication, and operational tasks as needed.
13. Work flexible hours including evenings and weekends, approximately 45 hours/week.
14. Lead by example, uphold professional standards, and adapt to changing demands.

Qualifications

• High school diploma or GED; 1-2 years management experience in grocery/retail, natural foods preferred.
• Ability to manage priorities, pass food safety training, and obtain forklift certification.
• Strong organizational skills, excellent customer service, and proficiency in MS Word, Excel, Outlook.

Additional Information

This description is not a contract; duties may change. Employees are expected to perform all tasks assigned by management.

Benefits

Includes bonuses, store credit, holiday pay, paid time off, education, discounts, health insurance, retirement plans, and more.

Diversity & Inclusion

We celebrate diversity and are committed to inclusion, reflecting our core values of equitable access to health and wellness for all.

Physical & Environmental Demands

Includes lifting, standing, walking, working with tools and equipment, and working in various environmental conditions.