Assistant Store Manager

Royal Farms; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Leader, where you'll play a vital role in shaping a positive store culture and ensuring exceptional customer service. This position offers the opportunity to lead daily operations, train new employees, and monitor business processes to achieve company goals. If you're self-motivated, dependable, and thrive in a fast-paced environment, this role is perfect for you. Embrace the chance to make a difference in a dynamic retail setting, while fostering relationships within the community and promoting a culture of excellence.

Qualifications

• 1+ years of fast food/retail management experience required.
• Strong analytical and decision-making skills are essential.

Responsibilities

• Supervise employees and ensure outstanding customer service.
• Assist Store Leader with training and developing retail team.

Skills

Leadership Skills

Communication Skills

Supervisory Skills

Organizational Skills

Food Safety Certification

Education

High School Diploma or GED

Job description

The Assistant Store Leader position is responsible for implementing workflow procedures based on direction from the Store Leader. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of their store. They will also be required to lead the daily operations of the store and retail team in the Store Leader's absence, and to otherwise assist the Store Leader as required.

The desired candidate will be a person who creates a positive store culture by treating employees fairly and with respect. Additionally, they should be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

Duties and responsibilities :

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, product knowledge, and all other components of customer service.
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems, and report concerns to the Store Leader and, when applicable, the District Leader and Human Resources.
• Work closely with the Store Leader to train new employees on proper safety procedures and use of personal protective equipment. Conduct ongoing training on new material or safety-related procedures.
• Assist the Store Leader with assembling an effective retail team through recruiting, training, and development, and providing timely performance feedback.
• Monitor and analyze business processes and results to profitably achieve Royal Farms goals.
• Ensure the proper execution of all Royal Farms marketing programs.
• Connect with the community to establish positive relationships.
• Adhere to company policy for checking in external and internal vendors.
• Provide leadership to retail team members to ensure a pleasant customer service experience.
• Recognize employees who adhere to the company's standards and recommend employees for promotion to the Store Leader.
• Address Employee Relations (ER) activities with a resolution-oriented approach.
• Ensure compliance with Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.).
• Complete other tasks as assigned.

Qualifications

The ideal candidate will:

• Demonstrate strong leadership skills.
• Possess strong written, verbal, and interpersonal communication skills.
• Have strong supervisory and organizational skills.
• Have at least 1 year of fast food/retail management experience.
• Have earned a high school diploma or GED.
• Utilize basic business math and accounting skills, computer skills, and exhibit strong analytical and decision-making skills.

Skills:

• Food Safety Certification is preferred.

Requirements :

• Be at least 18 years old.
• Must be able to travel as required.
• Must be available to work all shifts, including weekends and holidays, based on business needs.
• Be able to lift, bend, and stand for up to eight hours per day.
• Be able to lift and carry 50 lbs.