Assistant Store Manager

O'Reilly Auto Parts; Ashland (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager where you will lead a team dedicated to providing exceptional customer service. In this role, you will support the Store Manager in daily operations, ensuring that the store runs smoothly and efficiently. You'll have the opportunity to mentor team members, assist in hiring processes, and contribute to a collaborative environment that values growth and development. This position offers a competitive compensation package, including paid time off and opportunities for career advancement. If you are passionate about retail and leadership, this role is perfect for you!

Benefits

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Health/Wellbeing Programs

Qualifications

• Experience in retail management and customer service.
• Ability to lead and mentor team members effectively.

Responsibilities

• Support Store Manager in daily operations and team leadership.
• Ensure excellent customer service and manage store during absence of Store Manager.
• Assist in hiring and training new team members.

Skills

Customer Service

Sales Management

Team Leadership

Bilingual (Spanish)

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

ASE Certification

Job description

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts

2 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

Essential Job Functions

Lead the store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)

Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)

Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.

Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Make sure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.

Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.

Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

Sales Specialist Training, Assistant Manager Certification and RSS Certification

Desired

Certified Parts Professional Certification; ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth
  
  

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x

Sign in to set job alerts for “Assistant Store Manager” roles.

Store Management - Chesterfield Mall, Richmond, VA

Assistant Store Manager - Broad Street, Richmond, VA

Assistant Store Manager 06421- Midlothian, VA

Assistant Store Manager - Oak Hill, Richmond, VA

Store Manager- Chesterfield Towne Center

Retail Assistant Store Manager-SHORT PUMP TOWN CENTER

Assistant Store Manager - The Shops at White Oak Village, Richmond, VA

Finish Line Macy's Store Management - Short Pump Town Center, Richmond, VA

Assistant Manager - The Cosmetics Company Store - Full Time - Hanover, MD

Full Time Assistant Store Manager (Store 4758)

Xfinity Retail Store Manager - Chesterfield

Assistant Store Manager 06421- Midlothian, VA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.