Assistant Store Manager

Lilly Pulitzer; Richmond (VA); On-site; USD 32,000 - 36,000; Full time

Job summary

Lilly Pulitzer in Richmond, VA is seeking an Assistant Store Manager to drive sales, lead an A+ team, and deliver an exceptional customer experience in line with the Lilly Pulitzer brand.

The role requires at least two years in retail management, a bachelor's degree preferred, and a proactive, optimistic leadership style. You will support Store Manager, manage payroll, and build a motivated store culture while upholding company values.

Qualifications

• Two years retail management experience or equivalent.
• Demonstrated leadership with a positive, proactive approach.
• Ability to work flexible store hours including nights and weekends.
• Strong communication and teamwork to support Store Manager.

Responsibilities

• Achieve Budgeted Net Sales and deliver exceptional customer experience.
• Lead store in the absence of Store Manager and manage daily ops.
• Train and develop A+ team, payroll management, and KPI-driven selling.
• Uphold brand positioning and store culture aligned with Lilly Pulitzer.
• Protect assets and ensure compliance with store policies.

Skills

Leadership

Customer focus

Team development

Communication

Education

Bachelor's degree or higher

Job description

Job Type: Regular

Lilly Pulitzer Job Type: Regular Brand Strategy

Brand Strategy

Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

The Assistant Store Manager’s primary responsibility is to achieve the Budgeted Net Sales for their respective store, provide an exceptional customer experience and embrace the brand positioning and lead the store in the absence of the Store Manager.

All management should uphold the Company Core Values and Core Leadership Qualities. This is achieved through the following:

• Train and Develop an A+ team


• Deliver an exceptional customer experience


• Protect the assets of the store


• Demonstrate high level of communication skills with Store Manager, Peers and store team


• Take control of the day to day operations in the absence of the Store Manager


• Commitment of company core values and leadership qualities


• Building of brand equity in respective market


• Create a strong store culture consistent with the brand resulting in a positive and motivating atmosphere


• Strong organizational and operational competencies


• Knowledge and understanding of all Division of Responsibilities


• Delivering Results


• Achieve or exceed Budgeted Net Sales


• Payroll management


• Drive business through utilization of KPI’s fostering team selling culture


• Apply strategic and critical thinking


• Build brand equity


• Support of store specific strategies


• Customer Experience and Store Culture


• Educate and reinforce the Lilly’s Resort Chic lifestyle


• Build and cultivate effective relationships with the customer


• Embrace and implement the Lilly Pulitzer Selling Culture


• Maintain a cohesive relationship and an open line of communication between Sales Associates and Store Manager


• Inspire others to deliver an exceptional in store experience consistent with company culture


• Create an optimistic, high energy, team oriented and sunny store atmosphere


• Leadership


• Inspire and empower others positively


• Lead through adversity


• Win as a Team mentality


• Demonstrate agility and flexibility


• Clear and concise communication


• Embrace, exhibit and uphold the company Core Values and Core Leadership Qualities


• Talent and Team Development


• Train and Retain A+ Talent


• Assist Store Manager in recruiting and interviewing


• Coach and manage in the moment


• Provide team with actionable, regular and effective feedback


• Consistency in utilization of company training tools


• Operations Excellence


• Maintain inventory management systems


• Manage Division of Responsibility


• Compliance with retail store and company policy and procedures


• Safeguard assets of store

Qualifications

• Minimum two years in retail management or relevant industry


• Four year college degree is preferred


• Genuine optimistic approach to leadership


• Passion for the Lilly Pulitzer Brand positioning


• Ability to work store schedule as needed including nights and weekends and holidays

Miscellaneous

This position is classified as full-time salaried; it is non-exempt and is eligible for overtime. Given the seasonality of the business, this position may require flexible, additional working hours during peak periods. Adhere to the Company Retail Holiday time off policy. This position is reviewed annually.

Pay Range

Pay Range: $23.00/hour - $26.00/hour. Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws. In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.

Equal Opportunity Employer

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Lilly Pulitzer participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.

Lilly Pulitzer’s mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. It all started more than 65 years ago with a simple shift dress in Palm Beach, Florida and one incredible woman with the courage to find her joy and create her future. Today, Lilly Pulitzer provides a collection of authentic American Resort Wear inspired by our Palm Beach roots. Lilly Pulitzer can be found online and in over 60 company-operated retail stores, 70+ Signature Stores and major department stores nationwide.