Assistant Store Manager

Sun Auto Tire and Service; Redlands (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with  —

Discounted Services on Personal and IM

Job summary

Ramona Tire & Service Centers is seeking an Assistant Manager/Service Advisor to greet customers, document service needs, and promote automotive services. Compensation ranges from $65,000 to $90,000 per year, with hourly pay plus commission.

The role emphasizes accurate quoting, customer communication, and service recommendations to support shop performance. Responsibilities include quoting, updating customers, handling cash-out procedures, and ensuring post-service satisfaction.

Qualifications

• Must be at least 18 years old.
• Must have a valid driver\'s license.
• Ability to work a minimum of five days, including Saturday.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.

Responsibilities

• Greet customers in person and over the phone using standard cs techniques.
• Listen to and document customer concerns; inspect vehicle and refer to service history.
• Recommend services and communicate additional recommendations from technicians.
• Promote the sale of services, parts, and accessories with product understanding.
• Provide customers with accurate quotes incl. cost and completion time and update status.
• Cashing out tickets, review completed inspections and warranties.
• Follow up with customers to ensure satisfaction; track returns and warranty parts.
• Other duties as assigned.

Job description

Overview

Ramona Tire & Service Centers have been serving Southern California for over 45 years with honesty and integrity. Drive over to one of our 17 convenient locations for professional automotive service and new tires at reasonable prices. Experience the difference our shops make the next time you need automotive services. Our mission is to provide the highest quality customer service available anywhere.

The Assistant Manager/Service Advisor is responsible for selling and promoting all products and services offered by Ramona Tire while following the company's store standards and expectations.

COMPENSATION: $65,000-$90,000/yr - to include hourly plus commission

Principal Duties and Responsibilities:

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
• Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.

Other duties as assigned.

Employee Benefits:

• Competitive Bi-Weekly Pay
• Tuition Reimbursement
• Paid Vacation and Sick Time
• 6 Paid Holidays
• Medical, Dental and Vision Insurance
• Life Insurance (Company paid)
• 401(k) Retirement Savings Plan with Company Match
• Discounted Services on Personal and Immediate Family Vehicles

Opportunity for Advancement!

Qualifications:

• Must be at least 18 years old
• Must have a valid driver's license
• Ability to work a minimum of five days, including Saturday's.
• Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment.

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.