Assistant Store Manager

Princeton University Store; Princeton (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading retail institution as an Assistant Store Manager, where you will lead operations, ensure exceptional customer service, and support innovative retail practices. Ideal for recent graduates or experienced retail professionals, this role emphasizes leadership in a dynamic, customer-focused environment. Contribute to both in-store and digital growth at Princeton University Store, a community staple since 1905.

Qualifications

• 1-3 years of retail and customer service experience required.
• Demonstrated reliability and strong leadership skills.
• Proficiency with Microsoft Office and e-commerce platforms is a plus.

Responsibilities

• Act as the key operational leader in the absence of the Store Manager.
• Provide strong team leadership and coaching.
• Support e-commerce initiatives and adapt to new technologies.

Skills

Customer Service

Leadership

Communication

Problem Solving

Education

Bachelor’s degree

Tools

Microsoft Office

Omnichannel retail systems

Job description

Join to apply for the Assistant Store Manager role at Princeton University Store.

Get AI-powered advice on this job and more exclusive features.

Position Overview

The Princeton University Store has proudly served our community since 1905. As we evolve into a modern, omni-channel retail destination, we are seeking an innovative and customer-focused Assistant Store Manager. This role is ideal for a recent college graduate or an experienced retail supervisor who is ready to learn, lead, and contribute to our integrated operations—both in-store and online.

Key Responsibilities

• Act as the key operational leader in the absence of the Store Manager.
• Perform opening and closing procedures and ensure robust cash wrap controls.
• Delegate daily tasks effectively, setting clear expectations for in-store and e-commerce teams.
• Deliver exceptional, consistent customer service across all channels by greeting guests, understanding their needs, and providing expert assistance.
• Support initiatives that integrate digital and physical shopping experiences.
• Act as a brand ambassador by sharing coop membership benefits and ensuring customers are informed about exclusive offers.

Reporting & Communication

• Run and analyze daily/weekly performance reports, offering insights to improve both in-store and online operations.
• Communicate daily updates effectively through both written and verbal channels, leveraging collaboration tools.

Team Support & Conflict Resolution

• Provide strong team leadership and coaching, supporting the development of both new and experienced associates.
• Resolve staff and customer issues with professionalism and empathy, fostering a positive, customer-centric environment.

Operational & Merchandising Collaboration

• Assist Operations, Merchants, and Visual Merchandising on long-term projects, gaining exposure to the full merchandising cycle—from in-store displays to digital presentation.
• Maintain sales floor standards through efficient stock management and merchandising aligned with promotions.

Technical & E-Commerce Proficiency

• Support e-commerce initiatives by ensuring product data, imagery, and descriptions are accurate and engaging.
• Adapt to new technologies and systems as the store continues its digital transformation.

Qualifications

• Bachelor’s degree preferred, with 1-3 years of retail and customer service experience.
• Demonstrated reliability and strong leadership skills.
• Proficiency with Microsoft Office; familiarity with omnichannel retail systems (e.g., POS, inventory management, e-commerce platforms) is a plus.
• Excellent interpersonal, communication, and problem-solving skills.
• A proactive mindset with the ability to thrive in a fast-paced, evolving retail environment.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

This job posting appears to be active. No indication that it has expired.