Assistant Store Manager

Bon Bon Belle, Inc.; Port Washington (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k)

Employee discount

Paid time off

Parental leave

Unique Benefits Package

Job summary

Bon Bon Belle, Inc. is seeking an Assistant Store Manager for our Port Washington location. The role focuses on delivering exceptional bridal customer experience, leading training for Bridal Stylists, and managing store operations with a team of associates.

You will greet customers, handle inquiries, guide dress selections, and ensure the store looks pristine. A strong leader with sales acumen and superb communication will thrive here.

Qualifications

• Experienced in retail and/or bridal sales, ideally at a Bon Bon Belle store.
• Bachelor’s degree or high school diploma.
• Strong communication skills (on the phone and in-person).

Responsibilities

• Greet customers promptly and manage inquiries.
• Resolve customer issues in a professional manner.
• Own training of Bridal Stylists using the curriculum.
• Manage store on Wednesday/Thursday evenings and Sundays.
• Pre-call customers to obtain appointment details.
• Host brides and guests for dress appointments and guide choices.
• Maintain store appearance, displays, and stock.
• Perform daily housekeeping and general upkeep.
• Attend Monthly Staff meetings and training on new products.

Skills

Customer Service

Issue Escalation

New Hire Training

Store Management

Pre-Call Rockstar

Sales

Service

Visual Merchandising

Housekeeping

Continuous Improvement

Education

Bachelor’s degree or high school diploma

Job description

Description

Do you want to help make other people shine? Do you want to help brides find their dream dress?

Title: Assistant Store Manager, Bon Bon Belle - Port Washington

Bon Bon Belle Bridal is looking for a strong Assistant Manager who is committed to providing a memorable experience for all customers who visit our store. Our goal is to provide brides from all over the world with an experience of a lifetime, with genuine stylists and gowns that feel like an extension of themselves in every way. We invite applicants who share our passion for love and a commitment to exceptional service and client experience.

The Job:

What do you have to do?

• Customer Service: greeting customers in a timely manner, answering phones, replying to customer inquiries, and ensuring all customers are taken care of.
• Issue Escalation: resolve issues with customers in a professional manner.
• New Hire Training: own the training role for Bridal Stylists. Train new employees using our extensive training curriculum.
• Management: Responsible for managing the store on Wednesday and Thursday evenings, as well as Sundays.
• Pre-Call Rockstar: Call our customers before their appointments to obtain all necessary details prior to their visit to Bon Bon Belle.
• Sales: host brides and their guests for dress appointments, act as subject matter expert guiding brides to say yes to their perfect dress.
• Service: providing the best service possible to wow each customer and guest in our store.
• Visual Merchandising: positively contribute to our store's appearance-ensure the store looks beautiful and all displays are clean, organized, and fully stocked.
• Daily housekeeping and general upkeep of the store: all team members contribute to the cleanliness of the store, including sweeping of floors, ensuring the bathroom is clean and stocked, organizing the dresses, maintaining glassware cleanliness and organization, and general tidying of the store each shift.
• Continuous improvement: train on new products, terminology and new trends, including attending the Monthly Staff meeting.

Why should you choose Bon Bon Belle?

• Beautiful Vibes Only: You'll be working in a seriously stunning space- think dreamy dresses, chic decor, and all the glam bridal energy you can handle.
• Your Work Besties Await: Our team? Total gems. Supportive, fun, and just the right amount of fabulous.
• No Late Nights: We don't do weekend evenings. Your social life? Still intact.
• Treat Yourself (on the regular): Snag 20% off everything in-store. Yes, even that necklace you've been eyeing.
• Weddings = Never Boring: This industry is pure magic. Gorgeous gowns, happy tears, beautiful "yes!" moments.
• High-Achiever Energy: Ready to lead? You'll get hands-on experience managing and motivating a team like a total pro.
• On the Up & Up: We're growing fast - which means your career can, too. Let's glow up together.

Schedule:

- Tuesdays: 9:00am-5:00pm

- Wednesdays & Thursdays: 10:30am-7:30pm

- Fridays & Sundays: 8:30am-5:30pm

- Mondays and Saturdays are your days off!

Job Type: Full-time

Work Location: Bon Bon Belle - Port Washington

Compensation: $40,000 per year (base salary) plus bonuses and tips

Benefits:

• Health/dental/vision insurance
• 401(k)
• Employee discount
• Paid time off
• Parental leave
• Unique Benefits Package

Requirements

Who we are:

Our Mission: Make Other People Shine

Our Core Values:

• CARE: We care first for each other, then customers
• SERVICE: We wow our customers with service and hospitality
• PROCESS: We follow repeatable systems to ensure consistently excellent experiences for our customers and co-workers
• IMPROVEMENT: We constantly improve and raise the bar on our service experience, our facility, our brand, ourselves

Who do you have to be?

• Experienced in retail and/or bridal sales, ideally at a Bon Bon Belle store
• Have a bachelor’s degree or high school diploma
• Someone who keeps current with trends and styles
• Can mesh well with a team while also acting as a strong right hand to the Store Manager
• Capable of multitasking
• Skilled at sales and customer service
• Strong communication skills (on the phone and in-person)
• Someone who dreams of someday managing their own Bon Bon Belle store