Assistant Store Manager

O'Reilly Auto Parts; Ponchatoula (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support store operations and enhance customer service. This role involves leading a team, ensuring compliance with policies, and managing store activities in the absence of the Store Manager. Ideal candidates will have strong leadership skills and experience in retail management. With a focus on career growth and competitive benefits, this position offers an exciting opportunity to contribute to a dynamic team in a thriving retail environment.

Benefits

Competitive wages & paid time off

Stock purchase plan

401(k) with employer contributions

Medical, Dental, Vision insurance

Tuition assistance

Career growth opportunities

Qualifications

• Experience in retail management and customer service.
• Strong leadership and team management skills.

Responsibilities

• Lead the store team in providing excellent customer service.
• Assist in staffing the retail sales counter during peak hours.
• Manage special orders and ensure compliance with company policies.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Multilingual fluency

Education

High School Diploma or equivalent

Job description

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Job Description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position manages the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager leads the store team in servicing customers.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Lead the store team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, ensuring team members execute customer service programs.
3. Assist in staffing the retail sales counter during peak hours.
4. Help set team member goals, provide feedback, coaching, and ensure ongoing training.
5. Participate in hiring processes, including interviews and candidate evaluation.
6. Answer phones according to company policy.
7. Ensure timely processing of online orders, store transfers, and customer notifications.
8. Manage special orders, outside purchases, and returns efficiently and friendly.
9. Ensure all merchandise and warranties are invoiced before leaving the store.
10. Communicate Zipline messages, delegate merchandising tasks.
11. Ensure team compliance with company policies and work schedules.
12. Perform store opening/closing duties, including security and deposit procedures.
13. Maintain store building, parking lot, signage, hardware, equipment, and delivery vehicles.
14. Perform other duties as assigned.

Skills, Education, and Experience

Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification

Desired: Certified Parts Professional, ASE Certification, Multilingual fluency (Spanish highly desired)

Benefits

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions
• Medical, Dental, Vision insurance & FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, gender, age, disability, or other protected statuses. Reasonable accommodations are available upon request. Contact: [e-mail] or call 417-862-2674, ext. 68901.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail