Assistant Store Manager

The Salvation Army; Pleasant Hill (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Salvation Army in Pleasant Hill, CA is seeking an experienced Store Manager to lead day-to-day operations, optimize customer service, and drive store profitability. You will schedule staff, supervise associates, and maintain high merchandising standards to meet organizational goals.

The role requires 3+ years of retail management, a valid driver’s license, and strong communication skills. This position reports to Command Retail Directors and involves coordinating with the HR team to hire and

Qualifications

• High School Diploma or equivalent is required.
• Minimum 3 years of Retail Management/Supervisory experience.
• Ability to operate POS/Cash Register and schedule and supervise store employees.
• Must hold a valid driver’s license and show proof of insurance.
• Must pass a background check including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, staff, customers, and donors.

Responsibilities

• Plans and directs day-to-day operations of assigned store locations.
• Develops strategies to improve customer service, drive store sales, and increase profitability per budget and goals.
• Maintains good customer/donor relationships, resolves complaints, ensures quick service.
• Schedules store employees and coordinates daily meetings.
• Supervises staff to ensure compliance with directives and guidelines.
• Participates in interviewing and hiring new store personnel.
• Provides training on store policies and procedures.
• Manages disciplinary actions and performance reviews with HR coordination.
• Ensures ARC merchandising standards and adequate inventory levels.
• Oversees back room processing and material handling efficiency.
• Maintains cash handling and banking procedures per policy.
• Completes tasks assigned by District Sales Manager and Command Retail Directors.
• Ensures time and attendance records comply with standards.
• Attends monthly district meetings and conducts store team meetings.

Skills

Retail management

Supervisory experience

POS/Cash register operation

Driver's license

Effective communication

Education

High School Diploma or equivalent

Tools

POS/Cash Register

Job description

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS

• High School Diploma or equivalent.
• Must have a minimum of 3 years of previous Retail Management/Supervisory experience.
• Must have the ability to operate POS/Cash Register and schedule and supervise store employees.
• Must hold a valid driver’s license and be able to show proof of insurance.
• Must pass a background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squats, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks, and miscellaneous carts.
• Ability to operate a telephone.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans and directs day-to-day operations of assigned store locations.
• Develops strategies to improve customer service, drive store sales, and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Ensures Customer/Donor needs are met by maintaining good relationships; complaints are resolved, and service is quick and efficient.
• Schedules Store Employees to ensure appropriate coverage in-store and donation center. Coordinates daily morning and shift change team meetings.
• Supervises employees in the performance of duties to ensure compliance with published directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provides training for new personnel on store policies and procedures by The Salvation Army.
• Responsible for issuing disciplinary warnings, conference reports, employee evaluations, and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensures store is maintained at ARC Merchandising Standards; adequate inventory levels on hand. The store is at CNO standards. Ensures timely completion of regular and accurate Rag Out from the sales floor.
• Back Room Processing (BRP): Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
• Ensures that the Sales Associate/Material Handlers working the donation sites are working effectively and efficiently as outlined in the Donation procedures.
• Responsible for an adequate amount of change at the beginning of each day, safeguarding cash in registers and safe at all times, and banking of cash receipts as per ARCC policy.
• Completes all tasks as assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
• Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Attends Monthly District Meetings and is responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Conducts Weekly Store Meetings with the store team.
• Responsible for the protection of property and buildings.
• May transfer from store to store at the direction of Command Retail Directors and Command Administration.
• Implements appropriate loss prevention measures.
• Other written or verbal duties may be assigned by the District Sales Manager, Command Retail Directors, and Command Administration.