Assistant Store Manager

The Salvation Army USA Western Territory; Pleasant Hill (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Salvation Army USA Western Territory in Pleasant Hill, CA is seeking a Store Manager to oversee daily store operations, drive sales, and ensure excellent customer service across a busy retail and donation environment. You will schedule staff, supervise employees, handle cash and banking, train new personnel, enforce safety standards, and maintain ARC merchandising and donation policies.

This role requires strong communication with management, donors, and volunteers, and a commitment to

Qualifications

• Must have at least 3 years of Retail Management/Supervisory experience.
• Must be able to operate POS/Cash Register and schedule/supervise store employees.
• Must hold a valid Driver's license and provide proof of insurance.
• Must pass a background check, including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Responsibilities

• Plans and directs day-to-day operations of assigned store locations.
• Develops strategies to improve customer service, drive store sales, and increase profitability within budgeted goals.
• Ensures Customer/Donor needs are met and issues are resolved efficiently.
• Schedule Store Employees to ensure appropriate in-store coverage and coordinate daily meetings.
• Supervise employees to ensure compliance with directives and guidelines.
• Interviewing and processing for hiring new store employees.

Education

High School Diploma or equivalent

Job description

Qualifications

• High School Diploma or equivalent.
• Must have a minimum of 3 years of previous Retail Management/Supervisory experience.
• Must be able to operate POS/Cash Register and have the ability to schedule and supervise store employees.
• Must hold a valid Drivers license, be able to show proof of insurance.
• Must pass a background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks, and miscellaneous carts.
• Ability to operate a telephone.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Essential Duties And Responsibilities

• Plans and directs the day‑to‑day operations of assigned store locations.
• Develops strategies to improve customer service, drive store sales, and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved, and service is quick and efficient.
• Schedule Store Employees to ensure appropriate coverage in-store and donation center. Coordinate daily morning and shift change team meetings.
• Supervise employees in the performance of duties to ensure compliance with published directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provide training for new personnel on store policies and procedures by The Salvation Army.
• Responsible for issuing disciplinary warnings, conference reports, employee evaluations, and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensures store is maintained at ARC Merchandising Standards; adequate inventory levels on hand. The store is at CNO standards. Ensure timely completion of regular and accurate Rag Out from the sales floor.
• BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals as outlined in Material Handler Standard Operating Procedures/Job Description.
• Ensures that the Sales Associate/Material Handler (s) working the donation sites are working effectively and efficiently as outlined in the Donation procedures.
• Responsible for an adequate amount of change at the beginning of each day, safeguarding cash in registers and safe at all times, and banking of cash receipts as per ARCC policy.
• Completes all tasks as assigned by the District Sales Manager; Command Retail Directors and Command Administration.
• Responsible for the processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
• Attends Monthly District Meetings and is responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations and that hazards are reported to Administration. Conducts Weekly Store Meetings with the store team.
• Responsible for the protection of property and buildings.
• May transfer from store to store at the direction of Command Retail Directors and Command Administration.
• Implement appropriate loss prevention measures.
• Other written or verbal duties may be assigned by the District Sales Manager, Command Retail Directors, and Command Administration.