Assistant Store Manager

Goodwill Industries International, Inc.; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

3 Medical Plans

Employer Funded Health Reimbursement

3 Dental Plans

Vision Plan

401K Traditional and Roth Plans

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona (GCNA) is seeking a Retail Store Manager to lead daily sales floor operations and ensure excellent donor and customer service. You will manage payroll and budgets, plus collaborate with support teams to meet store goals.

The role requires 1 year in retail management, 1 year in customer service, and proficiency in Microsoft Office. Travel to other GCNA locations is required.

Qualifications

• One-year work experience in Retail Management is required.
• One-year customer service experience is required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen where applicable.
• Ability to speak and read English proficiently.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Leads the day-to-day operations of the sales floor.
• Will need to travel to other GCNA locations to assist other stores and to attend training.
• Partners with support areas to ensure compliance with policies and regulations.
• Builds a high-performing team and manages staffing, coaching, and development.

Skills

Retail management

Customer service

Microsoft Office

Background check

English proficiency

Education

High school diploma or equivalent

Job description

Location: 210 E Bell Rd Phoenix Arizona, 85022. Starting Pay: $47,000.00 Annual. This position is eligible for a monthly performance bonus of up to $1,000 based on performance goals.

Position Description

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate.

Essential Duties and Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de‑escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well‑kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day‑to‑day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well‑trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high‑performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications

• One-year work experience in Retail Management required
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently
• High School Diploma or Equivalent preferred

Total Rewards Package

• 3 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K Traditional and Roth Plans
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

Company Mission and Values

Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities.

Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.

Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Statement

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.