Assistant Store Manager

3M HEALTHCARE; United States; On-site; USD 42,300 - 51,700; Full time

Benefits offered by this job

Medical Plans

Employer Funded HRA

Dental Plans

Vision Plan

401(k)

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead daily store operations, ensuring strong customer service and adherence to budget goals. You will manage payroll, inventory, and employee performance while representing the Goodwill brand in the community.

The role requires 1 year of retail management and 1 year of customer service experience, with proficiency in MS Office. The position covers GCNA stores and may involve travel between locations.

Qualifications

• 1 year of retail management experience.
• 1 year of customer service experience.
• Proficient in Microsoft Office Suite; ability to pass background check and drug screening.

Responsibilities

• Lead daily operations of the sales floor and achieve income and revenue goals.
• Monitors inventory, back stock, and store presentation to meet budget targets.
• Ensure payroll and operating costs stay within budget; maintain excellent customer service.

Skills

Retail management

Customer service

MS Office

Education

High School Diploma/GED

Job description

Position Overview

Location: 210 E Bell Rd, Phoenix, Arizona, 85022. Starting Pay: $47,000.00 per year. Monthly performance bonus up to $1,000 based on performance goals. This role leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment.

Essential Duties & Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as‑is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de‑escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well‑kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day‑to‑day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Manager are well‑trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other GCNA locations to assist other stores and to attend personal training and development classes; transfers to different stores as business needs dictate.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high‑performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties as assigned.

Minimum Qualifications

• High School Diploma, GED, or equivalent work experience.
• One‑year work experience in Retail Management.
• One‑year customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for the position.
• Ability to speak and read English proficiently.

Benefits

• Medical Plans (5 options).
• Employer‑Funded Health Reimbursement Account (HRA).
• Dental Plans (3 options).
• Vision Plan.
• 401(k).
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off: Sick and Vacation.
• Paid Holidays.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1‑833‑624‑0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.