Customer Service Manager

Goodwill Industries International, Inc.; Queen Creek (AZ); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

PTO & vacation

Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive sales goals, and oversee daily operations. You will direct teams, manage inventory, and ensure exceptional donor and customer service.

The role requires at least 1 year in retail management and 1 year of customer service experience, with proficiency in Microsoft Office. Candidates must pass background checks and maintain English fluency. Training and growth opportunities are offered.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One-year work experience in Retail Management, preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Responsibilities

• Oversee daily store operations to meet sales and profit goals.
• Lead and coach team members to provide excellent customer service.
• Manage inventory and reporting of daily transactions.
• Coordinate with store leadership to align with company policies and procedures.
• Ensure store cleanliness, safety, and brand standards.

Skills

Retail Management

Customer Service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

21437 S Ellsworth Rd Queen Creek Arizona, 85142, [phone]

Starting Pay: $18.00 Hourly

Position Description

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business.

Key Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Transfers to different stores at any given time due to business needs.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
• Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
• Processes complex sales transactions, including customer returns.
• Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Provides regular mentoring, training, and coaching to develop skills of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications

• High School Diploma, GED, or equivalent work experience.
• One-year work experience in Retail Management, preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Benefits

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

Our Mission

Empowering Individuals, Strengthening Families, and Building Stronger Communities.

Core Values

Trust, Collaboration, Engagement, Ownership, and Innovation.

Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other.

Why Join Us

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity Employer

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Contact

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920, option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.