Assistant Store Manager

O'Reilly Auto Parts; Penn Hills (Allegheny County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer is seeking an Assistant Store Manager to support store operations and customer service. This role involves leading a team, managing store activities during the manager's absence, and ensuring excellent service levels. Candidates should possess relevant certifications and demonstrate strong leadership skills.

Benefits

Growth opportunities

Competitive wages

Benefits

Career development programs

Qualifications

• Required certifications include Sales Specialist Training and Assistant Manager Certification.
• Desired qualifications include ASE Certification and multilingual abilities, preferably in Spanish.

Responsibilities

• Lead team in providing excellent customer service.
• Supervise customer service levels and assist in staffing.
• Participate in hiring and candidate evaluation.

Skills

Customer Service

Team Leadership

Sales Training

Multilingual

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

ASE Certification

Job description

Join to apply for the Assistant Store Manager role at O'Reilly Auto Parts

The Assistant Store Manager supports the Store Manager in sales, customer service, store appearance, and operations. They manage the store during the Manager’s absence or shift changes and lead team members in customer service.

Essential Job Functions:

1. Lead team in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels and ensure team execution of service programs.
3. Assist in staffing during peak hours.
4. Help set team goals, provide feedback, coaching, and ensure training updates.
5. Participate in hiring, interviewing, and candidate evaluation.
6. Answer phones per company policy.
7. Process online orders, transfers, and communicate shipment updates.
8. Handle returns, exchanges, and refunds efficiently and accurately.
9. Ensure merchandise invoicing, communication of messages, and completion of merchandising tasks.
10. Ensure team adherence to policies, schedules, and clocking procedures.
11. Perform store opening/closing duties, including securing deposits and building security.
12. Maintain store facilities and equipment.
13. Perform other duties as assigned.

Skills/Education/Experience/Abilities:

• Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.
• Desired: Certified Parts Professional, ASE Certification, multilingual (Spanish preferred).

O’Reilly Auto Parts offers growth opportunities with a strong promote-from-within philosophy, competitive wages, benefits, and career development programs.