Assistant Store Manager

Houchens Food Group, Inc; Owensboro (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dynamic Assistant Store Manager to oversee daily operations and drive sales in a bustling retail environment. This role is pivotal in maximizing profitability, enhancing customer satisfaction, and developing a strong team. You will lead initiatives to ensure exceptional service, manage inventory effectively, and uphold safety standards. If you have a passion for retail and a knack for leadership, this is the perfect opportunity to make a significant impact while growing your career in a supportive and engaging atmosphere.

Qualifications

• 1+ year of leadership experience in retail or customer service.
• Engage in professional development opportunities.

Responsibilities

• Supervise staff to meet sales goals and ensure company procedures are followed.
• Maintain accurate inventory levels and reduce shrinkage.
• Promote exceptional customer service and resolve issues quickly.

Skills

Effective communication skills

Leadership and motivational abilities

Strong analytical skills

Organizational skills

Time management skills

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Retail computer systems

Job description

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Position Summary

Upholds the Core Values as determined by the management team. The Assistant Store Manager is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. They are responsible for maximizing store sales and profitability, minimizing expenses, ensuring the store is well-stocked and merchandised, and contributing to a positive customer experience. An Assistant Store Manager also plays a role in the growth and development of the management team and store associates.

Essential Duties and Responsibilities

Sales and Operations

• Hire, train, develop, and evaluate store staff, providing ongoing feedback and recognition.
• Monitor store evaluations to identify opportunities and address issues promptly.
• Supervise staff to meet sales goals and follow company procedures.
• Delegate tasks to ensure merchandising standards are met.
• Participate in staff evaluations and provide coaching for improvement.
• Ensure merchandising updates comply with company standards.
• Collaborate with vendors on merchandising strategies and planograms.
• Forecast staffing needs and create work schedules.
• Monitor payroll and control expenses.
• Coordinate staffing decisions with management and HR.
• Implement in-store marketing strategies, including promotions and seasonal merchandising.

Customer Service

• Promote and exemplify exceptional customer service daily.
• Lead initiatives to enhance customer satisfaction and resolve issues quickly.
• Use team meetings and communication tools to motivate and inform staff.
• Review customer feedback reports and work on continuous improvement.

Inventory

• Maintain accurate inventory levels through proper stock management and reporting.
• Use inventory reports to reduce shrinkage and optimize stock levels.

Coaching and Training

• Engage in professional development opportunities.
• Identify and oversee training needs for staff, including onboarding and vendor training.

Safety, Compliance, and Store Environment

• Enforce safety policies and serve as a safety role model.
• Maintain store appearance and conduct safety inspections.

Position Requirements

• High School Diploma or GED; Bachelor’s degree preferred.
• At least 1 year of leadership experience in retail or customer service.

Knowledge, Skills, and Abilities

• Effective communication skills.
• Leadership and motivational abilities.
• Strong analytical, organizational, and time management skills.
• Proficiency with retail computer systems.
• Ability to build relationships and maintain partnerships.
• Valid driver’s license with a good driving record.

Physical Requirements

• Stand, walk, reach, and bend for extended periods.
• Lift and handle merchandise up to 40 pounds.

Work Environment

The environment involves moderate noise, potential exposure to outside weather, and working near moving mechanical parts. Reasonable accommodations are provided for individuals with disabilities.

Houchens Food Group is an equal opportunity employer and conducts pre-employment background and drug screenings.