Assistant Store Manager

CNG Holdings, Inc.; Owasso (OK); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in financial services is seeking an Assistant Store Manager to lead customer interactions and ensure regulatory compliance. This entry-level role emphasizes outstanding customer service, cash handling, and effective communication. Ideal candidates will thrive in a fast-paced environment and uphold the company's core values of accountability and inclusiveness. Join a team dedicated to making a positive impact in the community while providing innovative financial solutions to meet customer needs. If you are passionate about helping others and enjoy a dynamic work environment, this opportunity is perfect for you.

Qualifications

• High school diploma or equivalent experience required.
• 1+ year of experience in sales or customer service preferred.

Responsibilities

• Ensure outstanding customer service and regulatory excellence.
• Handle cash transactions and manage cash drawer accurately.

Skills

Customer Service

Active Listening

Verbal Communication

Written Communication

Sales Skills

Cash Handling

Multitasking

Education

High School Diploma or GED

1+ Year Experience in Sales/Customer Service

Tools

Microsoft Office

Job description

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General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Job Description

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics in support of our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Duties

Essential Duties:

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pickups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience.
• 1+ year of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own reliable transportation, with a valid driver’s license and automobile insurance, in compliance with company policy.
• Ability and willingness to embrace our core values of accountability, inclusiveness, transparency, and focus.

Physical Demands

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Must be able to lift up to 50 lbs, with or without accommodations.

Travel / Attendance

• Must be able to travel to all stores within the district with personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work scheduled shifts.

Why Choose CNG Holdings, Inc.

CNG Holdings Inc., headquartered in Cincinnati, Ohio, is a respected leader in the financial services industry, providing accessible financial products to improve customers’ financial situations. Our mission is to help and educate our customers, building long-term relationships, and making a positive difference in their lives and communities.

Our vision

Deliver innovative financial solutions to meet our customers’ needs, helping them build a better future.

Core Values

We are inclusive, transparent, accountable, and focused. We are committed to diversity and equal opportunity employment.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development